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At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Join our dynamic team as a Customer Relations Consultant! We're looking for passionate individuals to engage with customers through inbound, outbound, and email channels. You'll be responsible for managing positive customer experiences, providing advice, resolving concerns, and maintaining detailed records.
Key Responsibilities:
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Handle inbound enquiries from customers.
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Conduct outbound case-management calls.
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Accurately capture data and case notes.
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Participate in team meetings and coaching opportunities.
Key Skills and Capabilities:
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Excellent communication and listening skills.
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Ability to articulate and convey information clearly and politely.
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Proactive and adaptable to various work types.
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Strong computer skills and attention to detail.
Hours:
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Rotating shifts between 8:30am to 6:00pm Monday to Friday.
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Flexibility to work between 8:00am to 8:00pm Monday to Friday as required by the business/client.
If you have previous customer service experience and are eager to contribute to a respectful and inclusive workplace, we encourage you to apply!
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!
