Customer Journey (Product) Owner – Guidance

At AustralianSuper, we truly care about our colleagues.  

We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your new role

As a Customer Journey (Product) Owner – Guidance, you’ll be responsible for driving the end‑to‑end strategy, performance and delivery of a key digital member journey impacting the future of millions of Australians. You’ll shape how members access guidance, tools and education, partnering across Product, Technology, Marketing and Service teams to design and deliver experiences that improve engagement, retention and digital adoption. Working at the intersection of customer, product and strategy, you’ll play a key role in evolving how members interact with guidance and advice across the Fund.

In this role, you’ll:

• Own and evolve the end‑to‑end guidance member journey, focusing on digital
• Define and deliver product strategy, initiatives and roadmaps aligned to member and business outcomes
• Partner with cross-functional teams to design, build and launch new features and improvements
• Use data, analytics and customer insights to identify opportunities and optimise performance
• Lead personalisation and digital engagement initiatives to improve adoption and conversion
• Influence stakeholders to align on priorities and drive delivery across complex environments

What you’ll need:

• Experience in product management, digital product ownership or customer journey roles
• Strong ability to translate customer insights into product opportunities and solutions
• Demonstrated experience delivering products or features in agile environments
• Commercial acumen with the ability to balance customer, business and operational outcomes
• Strong stakeholder management skills, with the ability to influence across senior and cross-functional teams
• Excellent problem-solving, communication and decision-making skills
• Be customer centric
• An interest and desire to explore the capabilities of AI to help deliver guidance to members  

Life at AustralianSuper

AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.

What’s next

Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members. 

Important Information

AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.

For information on how we handle personal data, please refer to our Candidate Privacy Policy:

https://www.australiansuper.com/careers/candidate-privacy-notice

Australian or New Zealand citizenship or Australian permanent residency is required.

Agencies please note: this role is being managed directly by AustralianSuper’s Talent Acquisition team.