Voltex Electrical Accessories

Customer Experience Specialist (Sign on Bonus Offer)

Posted 24 Days Ago

Be an Early Applicant

Reynella, South Australia

Entry level

Reynella, South Australia

Entry level

As a Customer Experience Specialist at Voltex, you will provide exceptional service via phone, email, and live chat, assist electricians with inquiries and orders, resolve complaints, collaborate with internal teams, and maintain meticulous records using a CRM system, all while embodying a commitment to excellent customer service.

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Description

Dive into the heart of innovation with Voltex Electrical Accessories, where every day is an opportunity to excite the electrical trade with unparalleled service and ingenuity. At Voltex, we're not just about products; we're about creating one-of-kind experiences that leave our electricians saying "WOW"!

Join our dynamic Customer Experience Team as a CXS and become a pivotal part of a journey where your voice becomes the bridge between ground-breaking solutions and the professionals who use them. Here, your role goes beyond answering calls; you become an ambassador of excellence, guiding electricians through a world of high-quality electrical accessories with expertise and enthusiasm.

What you will be doing as a Voltex Customer Experience Specialist (CXS):

Engage in meaningful interactions, providing empathetic, efficient, and exceptional service across phone, email, and live chat
Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
Transform challenges into triumphs, resolving complaints and issues with a blend of professionalism and personal touch
Collaborate like a pro, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction

Requirements

A magnetic personality with communication skills that can light up a room
A master of multitasking, with the superpower to prioritize and manage time like a pro
A problem-solving guru, always ready to find solutions that dazzle
A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas
Experience in customer service is a plus, but your passion for making a difference is what truly counts

Benefits

Convenient onsite parking, because your journey to us should be as smooth as your workday
A competitive salary and benefits package that appreciates your worth
A supportive and inclusive work environment where everyone's voice matters
Set working hours Monday to Friday - reclaim your weekends for adventure!
A permanent role that offers long-term job security in a company that's always moving forward

At Voltex, we're excited to offer an exceptional compensation package for the right candidate, including a $5,000 sign-on bonus! If you believe this is the opportunity you've been waiting for, apply today, and let us help you make it a reality!

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