Handle inbound calls and emails (60–70 interactions daily), log requests, resolve queries, meet KPIs, deliver excellent customer satisfaction, and help improve internal processes.
Job Title
Customer Experience Consultant - MelbourneJob Description Summary
• Genuine career progression – we hire from within!• Hybrid, flexible working options in a permanent, full time role
• Entry level roles – we provide full training & ongoing development
We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.
Job Description
What you’ll be doing;
- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
- Accurately log client requests into our systems
- Resolve queries efficiently and professionally
- Meet client KPI’s and contribute to team targets
- Deliver outstanding customer satisfaction
- Support and improve internal processes and procedures
What we’re looking for;
- A natural "people person" who enjoys helping others
- A confident communicator with a passion for customer service
- Excellent phone manner and a knack for sending concise emails
- Strong multi-tasker, juggling different tasks without compromising quality
- High attention to detail and accuracy, a natural problem solver!
- Positive attitude, integrity, and honesty
- Organised, self-disciplined, and a team player
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
- Proficient in computer literacy and keyboard skills
What’s in it for you?
- Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
- Comprehensive training to set you up for success
- A great opportunity to shift careers or explore a new path
- A supportive, collaborative team invested in your growth
- A diverse organization that values different perspectives
- Clear opportunities for growth and career advancement
📌 Important: Applicants must have full working rights to work unrestricted in Australia. Only shortlisted candidates will be contacted.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
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What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
