Handle inbound calls and emails (60–70 interactions daily), log requests, resolve queries, meet KPIs, deliver excellent customer satisfaction, and help improve internal processes.
Job Title
Customer Experience Consultant - MelbourneJob Description Summary
• Genuine career progression – we hire from within!• Hybrid, flexible working options in a permanent, full time role
• Entry level roles – we provide full training & ongoing development
We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.
Job Description
What you’ll be doing;
- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
- Accurately log client requests into our systems
- Resolve queries efficiently and professionally
- Meet client KPI’s and contribute to team targets
- Deliver outstanding customer satisfaction
- Support and improve internal processes and procedures
What we’re looking for;
- A natural "people person" who enjoys helping others
- A confident communicator with a passion for customer service
- Excellent phone manner and a knack for sending concise emails
- Strong multi-tasker, juggling different tasks without compromising quality
- High attention to detail and accuracy, a natural problem solver!
- Positive attitude, integrity, and honesty
- Organised, self-disciplined, and a team player
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
- Proficient in computer literacy and keyboard skills
What’s in it for you?
- Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
- Comprehensive training to set you up for success
- A great opportunity to shift careers or explore a new path
- A supportive, collaborative team invested in your growth
- A diverse organization that values different perspectives
- Clear opportunities for growth and career advancement
📌 Important: Applicants must have full working rights to work unrestricted in Australia. Only shortlisted candidates will be contacted.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
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