Customer Engagement Specialist
About the Business
At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.
About the Role:
We’re looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis Australia. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You’ll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions.
This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance. We are also open to other states across Australia for the right candidate for this role.
Responsibilities:
Build and strengthen relationships with client stakeholders and end users
Drive content and product usage and customer satisfaction
Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
Deliver tailored content and product training, and support for strategic account trials
Share customer insights and feedback to the business to inform content and product development
Requirements:
Tertiary qualified (legal and/or communications qualification preferred)
Prior experience in a customer-facing role preferably within legal software or subscription-based content products
Exceptional communication and stakeholder engagement skills
Strong commercial acumen with a customer-first mindset
Confidence delivering presentations, demonstrations and training sessions
Understanding of legal practitioner workflows and challenges
Experience working in a law firm, in-house legal, or legal knowledge team desirable
High
level of emotional intelligence, resilience, and problem-solving skills
Collaborative and proactive approach with excellent time management.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, including paid parental leave and volunteering leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Be part of a global leader in legal tech and innovation Work with top-tier law firms, corporates, and government clients
Life insurance and income protection
Employee Assistance Program Referral Bonus
Flexible working arrangements
Benefits for you and your family
Access to learning and development resources
Annual flu vaccinations
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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