Customer Data Lead

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

We are looking for an organised and passionate Customer Data Lead to join our Data and Analytics Team.

Reporting to the Data Governance Manager, this role will support the establishment and implementation of a Customer Data Governance framework across the primary focus areas of master data, data quality, standards and procedures.

What’s involved:

• Support with establishment of the customer data and consent program including CRM & CDP, drive definition of the data model and structures within the new platform alongside data & analytics, technology, architecture and marketing.

• Establish and chair the customer data stewards committee to drive implementation of data definition, data quality and data standards.

• Collaborate with various teams and stakeholders to ensure customer data management and governance procedures are followed, emphasizing the importance of high-quality customer data for business decisions.

• Create and manage core metadata to document data dictionaries, relationships, mappings, and data lineage as set forth in standards. Drives resolution of source, definition, naming, and business rule conflicts among consuming applications.

• Monitor data quality, identify issues and trends, oversee remediation plans, implement data controls, and manage data quality remediation strategies with key stakeholders.

• Define and improve processes for managing data along its lifecycle; operationalise data management and governance activities. Focus on sourcing and quality of critical data as well as identification and protection of sensitive data.

Who we’re looking for:

You will have had success in a similar role requiring strong collaboration and stakeholder engagement. Additionally, you will have a solid understanding of the change process, and program management skills.

Bringing your strong communication and interpersonal skills, you will be a collaborative team player who can innovatively solve problems and identify the root cause. You will be organised, able to work in ambiguous situations and can influence others while maintaining strong relationships.

You’ll need:

• Tertiary Qualification, preferably in disciplines such as IT, Computer Science, Engineering, Business or Business Administration

• Demonstrated experience in similar or related role 

• Experience in a large organisation, with significant data assets within a sophisticated technical environment

• Experience working with Data and Analytics teams preferred

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at [email protected] and a member of the team will be in touch. 

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.