support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial/site support).
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tex
Job DescriptionRoles and Responsibilities
Duties Include (but not limited to):
Sales, Demonstration, and Installation
• Provide technical and clinical support during the sales process of CT.
• Provide application support to sales teams and assist in creation of selling tools • Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers, aligned to the problems uncovered in the discovery phase, anchoring GE technology to solve the customer problem/s • Develop, coordinate, and deliver product training to customers on software, application and/or equipment use
• Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Manage clinical handover and complete installations check off with the customer
• Provide a plan for follow-up and additional installation training, as needed
• Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Collate and contribute to the image library for tenders, demonstrations, and customer presentations
Customer Satisfaction
• Provide clinical, technical, and professional guidance as necessary to improve the customer experience
• Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives
• Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs
• Share product enhancement ideas with the local channels to inform the make centre via CSO process • Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix
• Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case
Training & Education
• Collect, analyse, and communicate appropriate customer training, and competitive information
• Provide a full education and training programme for customers, CA/dealers, and internal GE personnel
• Support trade shows and professional conferences by performing product demonstration and customer training
• Facilitate team communication and the sharing of best practices
• Report constructive feedback to wider team on new product introductions
• Work closely with modality/clinical/applications leader and Segment Lead to drive the business
• Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market
• Collaborate with the broader AKA applications leaders in developing regionalised education programs
Qualifications/Requirements • A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science • Demonstrated clinical scanning proficiency on current products/platforms • Minimum 3 years of relevant CT clinical/technical experience, previous experience on GE CT Platforms preferred but not essential • Willingness to travel extensively within your specified geographic region as well as to nationwide • A clear thinker with the ability to interpret and translate complex technical data and systems. • Possess strong analytical and problem solving skills. • Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture. • Ability to work in a team environment. • Proficiency in English • Proficiency in computer skills in Microsoft Office Suite products
