About this role
As the Core Applications Support Analyst, you will provide production support, maintenance, analysis and subject matter expertise for Core Business Applications.
You will work closely with the Application Support Manager, Application Product Manager, and IT departments to perform root cause analysis and resolve production support issues, identify and understand areas for continuous improvement, assist in the delivery of application fixes and updates, and ongoing maintenance of applications, ensuring alignment with business strategies.
Deliver end-to-end application support in line with SLAs and vendor agreements
Analyse, prioritise and resolve application issues, including root cause analysis
Manage incidents and escalations to minimise business impact
Support application configuration, testing, releases and ongoing maintenance
Identify improvement opportunities and enhance user experience
Follow best practices across incident, testing and release management
Participate in on-call support as part of a roster
Stay up to date with system updates, features and functionality
Engage early in change initiatives to identify risks and issues
Provide post go-live support and contribute to documentation and knowledge sharing
About you
You bring demonstrated experience in an Application Support or Analyst role within a medium to large corporate environment, combined with strong stakeholder management and customer service skills.
You have a solid understanding of application integration and the end-to-end business process lifecycle, enabling you to build effective relationships and deliver reliable, business-aligned solutions.
You’ll bring:
Proven analytical, evaluative, and problem-solving abilities
Ability to work both as part of a team and autonomously
Effective prioritisation and impact management skills
Excellent organisation skills
Knowledge of relational database systems, SQL, MS Excel and report writing (preferred)
Experience with incident troubleshooting and escalation (desired)
Experience using help desk ticketing software (desired)
We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we’d love to hear from you!
Who we are
nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.
We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.
Diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
We’re committed to creating an accessible recruitment process and employment experience. If you require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.
Working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.
Other benefits to support you at work (and play) include:
New starter benefit to help set up a functional home workspace
50% discount on employee health insurance + 35% off travel insurance
Opportunity to give back with paid volunteering leave supported by the nib foundation
Access to our nib Well Program and corporate fitness discounts
Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
18 weeks paid parental leave for all new parents regardless of carer status
5 days paid cultural leave for First Nations peoples
4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.
nib Group Melbourne, Victoria, AUS Office
Level 9, 595 Collins Street,, Melbourne, Victoria , Australia, 3000
