As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Global Investor Distribution Solutions (GIDS) and Retirement Solutions (RS) provide information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
SS&C is a leading provider of outsourced registry services in Australia, specialising in technology-driven solutions with high levels of automation across institutional and retail markets. With 600+ employees primarily based in Melbourne and Sydney, the Australian division focuses on Unit Registry—known globally as Transfer Agency—technology and services. As the largest Transfer Agency provider in Australia, SS&C delivers comprehensive end-to-end solutions for Fund Managers and Custodians.
Why You Will Love It Here!
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Flexibility: Hybrid Work Model
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Your Future: Income Protection Insurance & Salary Continuance
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Work/Life Balance: Generous Bereavement & Compassionate leave
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Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
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Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
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Training: Hands-On, Team-Customized, including SS&C University
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Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Continuous Improvement Lead drives operational excellence by identifying and implementing process improvements within the Transfer Agency business. This role focuses on leading change management initiatives, training staff on continuous improvement practices, and fostering a culture of innovation. Additionally, the Lead will monitor the success of improvements through performance metrics, ensure regulatory compliance, and continuously identify opportunities for further enhancements to sustain long-term business performance.
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Develop and implement a continuous improvement strategy that aligns with organisational goals, driving process optimisation, cost savings, and standardisation through Lean, Six Sigma, Kaizen, and Agile methodologies.
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Identify operational inefficiencies, conduct root cause analyses, and implement targeted process improvements to enhance productivity and reduce bottlenecks across departments.
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Lead the creation of standardized operating procedures (SOPs) and best practices to streamline workflows and ensuring consistency and operational excellence throughout the business.
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Manage and oversee end-to-end continuous improvement projects, ensuring alignment with objectives, timelines, and quality standards, while meeting performance targets.
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Foster strong cross-functional relationships with key stakeholders, including department heads and senior leadership, to identify and prioritise improvement opportunities and drive collaborative solutions.
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Lead change management efforts, ensuring smooth adoption of new processes, systems, and tools, while minimising disruptions and resistance to change.
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Design and deliver training programs on Lean, Six Sigma, and other continuous improvement methodologies, mentoring employees and embedding a culture of ongoing learning and development.
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Create and manage performance tracking tools, including KPIs and dashboards, to monitor progress on improvement initiatives and provide regular updates to senior leadership.
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Ensure process changes are compliant with regulatory standards, proactively managing risks and implementing controls to ensure operational resilience.
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Stay ahead of industry trends, integrating innovative technologies and best practices into continuous improvement processes to drive sustainable growth and innovation across the organisation.
What You Will Bring:
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Expertise in stakeholder management, cross-functional collaboration, and team mentoring.
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Strong communication skills for engaging and persuading diverse teams.
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Data-driven, critical thinker with a focus on problem-solving and process improvement.
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Creative and resilient in driving continuous improvement and adapting to change.
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Proficient in Lean, Six Sigma, Kaizen
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Knowledge of change models for effective transformations such as ADKAR
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Skilled in process mapping (Visio), root cause analysis (5 Whys, Fishbone), and using tools like Excel and PowerBI for reporting.
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MBA or specialised degree in Operational Excellence or Continuous Improvement.
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7+ years in process optimisation or continuous improvement, with experience across various industries.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
