DoorDash Logo

DoorDash

Consumer Retention, Marketing Manager

Posted 2 Days Ago
Be an Early Applicant
In-Office
2 Locations
Senior level
In-Office
2 Locations
Senior level
As a Retention Marketing Manager, you will lead CRM strategies, manage a team, design customer journeys, and optimize retention efforts through data analysis and collaboration with cross-functional teams.
The summary above was generated by AI

About the Team

As Retention Marketing Manager you will be responsible for communications and programs that increase retention and engagement of our customers across email, SMS, push notifications and in-app messaging. In this role, you will own the top level CRM strategy and key metrics for Australia. This person will closely collaborate with our Australian leadership and operating teams to identify business opportunities, and then work quickly to craft and implement CRM programs to move metrics for the market and over-deliver against customer expectations. 

About the Role

This is a leadership role, managing and growing a talented team of Retention Marketers.You will report into the Senior Manager, Retention Marketing. This is a hybrid role, with 3 days in-office and 2 days remote. 

You’re excited about this opportunity because you will…
  • Lead CRM strategy and execution for Australian customers across email, push, and in-app channels, driving engagement and retention.
  • Design and optimise customer journeys including segmentation, triggers, automations, and personalised content to address key pain points and improve experience.
  • Develop and execute testing frameworks (A/B and multivariate), leveraging data to measure impact, identify trends, and continuously refine campaigns.
  • Partner with product and strategy teams to align CRM initiatives with growth priorities in a rapidly expanding market.
  • Report and recommend strategies by defining KPIs, analysing results, and shaping go-forward plans to maximise business impact in Australia.
We’re excited about you because…
  • 7+ years’ experience in retention marketing or customer engagement, with a proven track record of delivering profitable, multi-channel CRM programs.
  • Expertise in CRM technologies and data, including ESPs, segmentation tools, complex data structures, and reporting frameworks.
  • Strong analytical and strategic skills, able to define KPIs, optimise campaigns, and balance tactical execution with long-term strategy.
  • Proven leadership and collaboration abilities, with experience aligning cross-functional teams, managing budgets, and influencing stakeholders.
  • Deep knowledge of the Australian market, coupled with a Bachelor’s degree


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.


Top Skills

Crm Technologies
Esps

Similar Jobs

16 Hours Ago
Remote or Hybrid
Melbourne, Victoria, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The Senior Sales Enablement Specialist will train APJ sales teams, localize global programs, support onboarding, and drive sales performance through collaboration and insights.
Top Skills: Crm SystemsGongLms Platforms
16 Hours Ago
In-Office
Melbourne, Victoria, AUS
Senior level
Senior level
Aerospace • Artificial Intelligence • Hardware • Robotics • Security • Software • Defense
As a Senior Software Engineer, you'll drive software solutions for military capabilities, manage stakeholder needs, mentor junior engineers, and handle system delivery.
Top Skills: C++Cloud TechnologiesGoReactSoftware Engineering ConceptsTypescript
16 Hours Ago
Hybrid
2 Locations
Senior level
Senior level
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead the design and implementation of quality practices, regression test suites, and CI/CD pipelines while mentoring engineers and collaborating with cross-functional teams.
Top Skills: Apache JmeterApi Contract Testing ToolsGithub ActionsLocustSonar QubeTest Automation Technologies

What you need to know about the Melbourne Tech Scene

Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account