At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
Position Summary:
The Commercial Support Associate will work together with the Spine Territory Manager and will have territory coverage, inventory management, and limited sales responsibilities. The Commercial Support Associate will represent the company in accordance with the company’s quality policy and procedures.
Essential Functions:
Sales Office Responsibilities
- Receive requests from the reps to utilize the consignments sets that live in the office
- Manage calendar for consignment sets (through AtlasOne (ideal), outlook calendar or excel)
- Ship consignment sets as requested
- Schedule pickups and ensure loaners get back to Sydney (either directly shipped or forwarded after arriving at office)
- Inspect and Replenish the consignment sets with either consignment loose item stock that is in the office or from DO replenishments that are shipped to the office
- Update addresses in GlobusOne when requested
- Monitor emails/phone calls and redirect to correct contacts if needed
- Enter DOs/schedule cases in AtlasOne when rep is unable to
CS/Operations
- Last resort for entering DOs and Loaner Requests
- Update addresses when requested
- Loaner deployment, inspections, replenishments
- Entering and fulfilling approved consignment requests
- Invoicing, POs, etc
Sales Execution & Territory Performance
- Execute a strategic territory plan to meet or exceed assigned sales goals and market share targets.
- Support the Spine Territory Manager through joint field calls and account strategy execution.
- Continuously strengthen product and procedural expertise through formal training, surgeon programs, operating room visits, and industry research to enhance field effectiveness.
Customer Operations & Field Support
- Serve as the primary operational contact for local customer inquiries and field team requests, ensuring timely and effective resolution.
- Manage consignment orders, and oversee urgent or express shipments and transfers.
- Maintain accurate records of customer interactions, shipments, inventory transfers, and operational activities using internal systems.
Inventory, Loaner & Consignment Management
- Coordinate loaner equipment logistics with distribution center and support customer-facing employees.
- Administer consignment inventory, including shipment, replenishment, collection, reporting.
- Monitoring inventory levels within consignment locations to minimise disruption, prevent shortages, and ensure surgical readiness.
Compliance & Professional Conduct
- Operate in full compliance with company quality policies, confidentiality standards, and all applicable laws and regulations.
- Adhere to the company Code of Conduct, industry codes (including AdvaMed and MedTech), and all corporate policies.
- Maintain up-to-date compliance training and represent the company with professionalism, integrity, and ethical business practices in all interactions.
Our Values:
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
