About Vanguard
More than 50 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Team & Opportunity
The Cloud Engineer, Senior Specialist is responsible for the operational excellence, reliability, security, and continuous improvement of enterprise cloud platforms. The role serves as a senior technical escalation point for cloud-related incidents, platform events, automation initiatives, and engineering activities across AWS-hosted services.
Working closely with application teams, platform engineering teams, security, resiliency, and infrastructure operations, the Senior Cloud Engineer drives operational stability through automation, observability, governance, and cloud best practices. The role combines deep technical expertise with operational leadership to ensure cloud services remain secure, resilient, and highly available
Key Responsibilities
Cloud Platform Operations
- Provide senior-level operational support for cloud platforms and services running in AWS.
- Act as an escalation point for complex infrastructure, platform, networking, security, and deployment issues.
- Manage platform-impacting events, maintenance activities, and service restorations.
- Ensure cloud services meet established availability, performance, and operational standards.
Incident Management & Problem Resolution
- Lead technical triage and resolution activities during major incidents.
- Perform deep-dive troubleshooting across cloud infrastructure, networking, application integrations, and deployment pipelines.
- Drive root cause analysis and implementation of preventative actions.
- Partner with engineering teams to eliminate recurring operational issues and improve service resiliency.
Automation & Engineering
- Develop and maintain infrastructure-as-code solutions using CloudFormation, Terraform, and automation tooling.
- Improve operational efficiency through scripting, workflow automation, and self-service capabilities.
- Support CI/CD tooling (GitHub), deployment pipelines, and platform automation frameworks.
- Identify opportunities to reduce manual effort and operational risk through engineering solutions.
Observability & Platform Reliability
- Build and maintain monitoring, alerting, and observability capabilities using tools such as Splunk, CloudWatch, Honeycomb, OpenTelemetry, and related platforms.
- Improve monitoring coverage, alert quality, and operational dashboards.
- Analyse trends and recommend platform improvements to enhance system stability and performance.
- Support operational readiness, resiliency testing, and recovery exercises.
Governance, Risk & Security
- Ensure operational activities comply with enterprise security, risk, and change management standards.
- Support privileged access controls, cloud account governance, and infrastructure compliance requirements.
- Participate in audit responses, operational reviews, and security remediation activities.
- Maintain platform documentation, standards, runbooks, and knowledge articles.
Leadership & Collaboration
- Partner with engineering teams to define and promote cloud operational best practices.
- Mentor junior engineers and provide technical guidance across CloudOps and Infrastructure Operations teams.
- Contribute to skills development, knowledge sharing, and operational maturity initiatives.
- Support global operational coverage and participate in on-call and major incident rotations.
Required Qualifications
- 7+ years of infrastructure, cloud engineering, or platform operations experience.
- Advanced experience supporting AWS production platforms and services.
- Strong knowledge of:
- EC2, ECS / Fargate, IAM, VPC Networking, CloudFormation, CloudWatch, S3, Lambda, API Gateway, Route 53
- Experience with CI/CD pipelines and DevOps tooling.
- Strong troubleshooting and incident management skills.
- Demonstrated ability to lead technical investigations and resolve complex issues under pressure.
Preferred Qualifications
- AWS Professional-level certification.
- Experience with Terraform, Python, Bash, or similar automation technologies.
- Experience with observability platforms including Splunk, Honeycomb, OpenTelemetry, and AppDynamics.
- Exposure to multi-cloud environments (AWS, Azure, GCP).
- Experience driving operational excellence, reliability improvements, and platform transformations.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
