Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for:
Sales Support
- Apply advanced clinical and technical knowledge to provide authoritative guidance and support, facilitating seamless integration and effective utilization of Philips' solutions across various healthcare environments.
- Communicates technical and clinical concepts with clarity and precision to diverse audiences, delivering comprehensive training sessions, demonstrations, and presentations that effectively showcase the capabilities and benefits of Philips' products and services.
- Assesses complex customer needs through in-depth consultations and detailed needs analysis, developing customized implementation strategies that align closely with clinical goals and organizational objectives.
- Adapts Philips' array of clinical applications to diverse healthcare settings, ensuring tailored configurations that optimize functionality and usability according to specific clinical requirements, working under general supervision.
Customer Training
- Develops tailored educational resources and training materials designed for specific clinical specialties and user roles, collaborating closely with customers to enhance proficiency and maximize the value derived from Philips' clinical solutions.
- Collaborates closely with customers to enhance user competency, driving adoption and maximizing the clinical value of Philips' solutions.
- Provides expert guidance and ongoing support to facilitate the seamless integration and effective utilization of Philips' applications across healthcare settings.
- Conducts comprehensive training sessions that equip end users with the knowledge and confidence required to operate solutions effectively and efficiently.
Customer Satisfaction and Feedback
- Analyzes intricate clinical workflows and operational procedures with meticulous detail, conducting thorough assessments to pinpoint inefficiencies and opportunities for enhancing the application's impact on patient care and operational efficiency.
- Completes thorough documentation and detailed reports related to application implementations and support activities, ensuring transparency and accountability in project management and outcomes.
- Complies meticulously with project timelines and milestones, orchestrating flawless execution of implementation plans and delivering on commitments to uphold customer satisfaction and operational excellence.
- Documents all customer interactions and support activities comprehensively within CRM systems, leveraging analytical insights to drive continuous improvement initiatives and elevate overall customer satisfaction levels.
You are a part of
- Driving clinical decision support for CT products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues.
To succeed in this role, you should have the following skills and experience:
- Bachelor’s or equivalent relevant clinical qualification, masters in sales, business or marketing preferred
- Minimum 5 years of clinical experience required
- Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) is required
- Good presentation, communication and follow up skills
- Strategic business acumen and strong customer focus;
- Highly Motivated with Strong Negotiation skills
- Strong understanding of the market and should be autonomous
- Proven ability to work effectively within a team-selling environment
- Willingness to travel to client sites as needed.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
Philips Melbourne, Victoria, AUS Office
Melbourne, Australia
