Client Training Specialist

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

About the opportunity  

Join our Training Team as a Client Training Specialist for a 6 Month Fixed-Term Contract and make a real impact every day. The Training team empowers administrators to manage their services smoothly, improve family engagement, and deliver the best educational experience alongside their educators, so that they can focus on what really matters - helping children succeed.    

Reporting into the Training Manager of Education, you’ll help our customers to obtain the skills and confidence to use our platform and increase their adoption of Xplor products. Some of the other responsibilities you’ll have:  

• Deliver high quality, engaging and accurate training through webinars, expert hours and 1:1 session tailored to customer needs.  
• Curate and improve external training materials to stay relevant, meet customer needs and reflect sector trends.  
• Manage the vertical’s Learning Management System (LMS), ensuring training content is up-to-date, engaging, and easily accessible. 
• Develop creative and effective ways to encourage customers to adopt and make the most of Xplor products.  
• Proactively stay informed and maintain expert knowledge of Xplor Education software, including new features and best practices.  
• Ensure high customer satisfaction by aligning training materials and delivery methods with their needs and expectations.  
• Play a key role, in collaboration with a variety of teams, in delivering projects with a focus on customer adoption and empowerment.  
• Construct and deliver clear, helpful training to internal stakeholders, particularly during major product updates or government mandated changes.   
• Collaborate with the Training Team to ensure shared goals are achieved and challenges are addressed together.  

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. This role is a 6 month fixed term contract.

What would make me a good candidate? 

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook and thrive working in an ever evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• A background in early childhood education and the childcare sector, or a strong understanding of CCS software, would be advantageous for this role—but not essential. A genuine passion for the systems and operational side of the work is key.
• Experience in software training and or/support, including but not limited to CCMS or PES software, with a strong background in educating diverse customers. 
• Experience implementing and/or maintaining a Learning Management System (LMS), with the ability to ensure training content remains relevant and accessible. 
• A mindset focused on helping clients achieve value and outcomes through effective implementation and education. 
• Ability to design and deliver engaging training session for clients using the company’s software. 
• Demonstrated understanding of the challenges customers face when learning and adapting to new software while staying compliant.  
• Strong multitasking, time management, and adaptability skills to meet the needs of different audiences and changing demands.  
• Comfortable working in a global organisation with flexible hours to provide support as needed  

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Unlimited access to Cornerstone Learning, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to free mental health support
• Flexible working arrangements

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. 

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More about us 

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake. 

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.