Client Services Support Manager (Digital Marketing experience)

This is a remote position.

• Full-time direct employment (not project-based!)
  
• Paid for 5 days while working only 4 days a week (remote)
  
• Work with a leading US Digital Marketing agency
  
• Night Shift | 11pm to 7am
  
• Career growth and learning opportunities
  
• Salary Package: Base Pay + benefits package (HMO Coverage, Life Insurance, 13th month pay, and Government Mandated Benefits).
  

Profile Requirements:

• 5+ years of experience in digital marketing including account management and project management
  

• 1–2+ years of people management or team lead experience
  

• Strong operational, project management, and execution skills
  

• Experience working within structured workflows and systems
  

• Familiarity with project management tools (TaskRay, Asana, Monday.com, etc.)
  

• Comfort managing performance metrics, quality standards, and process adherence
  

• Excellent communication, coaching, and stakeholder management skills
  

• Experience supporting client-facing teams (direct client ownership not required)
  

• Multifamily and/or digital marketing experience is a plus
  

Core responsibilities:

• People Leadership & Team Development
  

• Directly manage, coach, and develop a team of Client Services Coordinators (IC Level 1)
  

• Execute within Digible’s defined reporting and performance management structure
  

• Conduct regular 1:1s, performance check-ins, and formal reviews
  

• Own onboarding, ramp plans, and ongoing training for new hires
  

• Foster a positive, inclusive, and accountable team culture
  

• Support career pathing and readiness for growth beyond IC Level 1
  

• Identify performance risks early and implement coaching or corrective action plans
  

• Workflow Ownership & Quality Control
  

• Project manage daily and weekly workflow for DPH support teams
  

• Own task prioritization, workload balancing, and capacity management
  

• Ensure consistent execution of Coordinator responsibilities, including:
  

• Campaign reporting and QA
  

• Salesforce and TaskRay documentation accuracy
  

• Client support tasks timeliness and internal follow-ups
  

• Reporting downloads, audits, and documentation
  

• Act as first-line escalation for execution issues, missed deliverables, or quality concerns
  

• Maintain quality control standards across all Account Coordinator output
  

• Cross-Functional Partnership & Integration
  

• Partner closely with the VP of Client Services on team performance, engagement, and development
  

• Partner with the Director of Business Operations on:
  

• Process adoption and compliance
  

• Tooling usage and enhancements
  

• Standardized execution and operational best practices
  

• Serve as a key partner to Client Service Managers, ensuring support teams are fully integrated into the day-to-day needs of their assigned Level 2 and Level 3 counterparts
  

• Reinforce Digible’s service standards, values, and execution expectations across DPH
  

• Ensure clear communication, feedback loops, and alignment between US-based teams and DPH support staff
  

• Performance Management & Continuous Improvement
  

• Monitor and manage team performance against defined KPIs, including:
  

• TaskRay efficiency
  

• Error rates (e.g., FOOPs)
  

• SLA adherence and on-time delivery
  

• Accounts per FTE and Client Utilization expectations
  

• Identify trends in errors, inefficiencies, or workflow breakdowns
  

• Partner with Client Services and Operations leadership to recommend and implement process improvements
  

• Ensure consistent system usage and adherence to documented SOPs