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The Opportunity
The success of the partnerships we forge with our Clients not only determines growth; but fuels stronger engagements and ultimately drives higher-value outcomes through the work we do for them. As Client Partner, you will spearhead the relationship management with enterprise businesses while ensuring the Clients’ needs are at the heart of everything we do. Sitting at the intersection of Data, Digital Media, Technology and Consultancy - you will work collaboratively with the capabilities to inform and develop solutions that meet the unique needs of our Clients’ business challenges, and ensure we’re delivering value-led outcomes as a core function of our engagements.
The Role
This role focuses on driving growth and supporting existing delivery structures to ensure we’re providing an optimal client experience. As a bridge between teams, you will drive the strategic development of partnership plans with our Clients, and work to identify opportunities, nurturing through to closure, and transitioning to delivery.
You will be someone who excels at Client Management, providing strategic guidance, thought leadership and advisory to our Clients’ most senior & C-level stakeholders, that not only leads to pipeline growth, but drives stronger customer satisfaction to build longer term, and more secure revenue streams.
Responsibilities Include:
- Effectively manage Senior stakeholder relationships; provide thought leadership and strategic guidance to build trust and credibility, and rapport with the C-suite
- Work to understand the Clients’ business, industry vertical & the unique challenges they face to build a vision, strategic objectives and long term roadmap
- Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value clearly communicated at each step of the way
- Drive discovery for new business opportunities; and manage the end-to-end growth initiatives, including pipeline and actualised revenue, and
- Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmaps
- Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, bi-annual top-to-tops and annual planning and strategy meetings.
- Facilitate a uniform method for client experience across capabilities, defining the baseline for client services to guarantee a superior experience for all clients engaging with our teams, and ensuring that all capabilities work towards the same north star.
- Problem solve and be a change agent internally and externally to ensure clients can achieve business outcomes
- Identifies best and new practices, which drive efficiency and effectiveness to deliver against the clients business goals
- Partner with subject matter experts, pre sales, post sales teams to co-create custom solutions that meet business needs
- Gains and maintains knowledge of client’s business, industry and competition
- Serve as the customers' trusted data and digital media advisor by providing expertise, thought leadership and guidance on digital marketing solutions to deliver ROI
- Collaborate across consulting teams, engineering, media and analytics functions to orchestrate solutions for customer growth
What you bring to it:
Requirements:
- Proficient in written and verbal English
- 5+ years of digital marketing experience, whether at a publisher, agency, consultancy, trading desk, technology company, or brand.
- Experience with Media and AdTech - (including Google Marketing Platform, Google Ads, The Trade Desk, Amazon, Meta, TikTok, etc)
- Experience with Data & Analytics Solutions - (including GA4, Adobe Analytics, Amplitude, plus CDPs and Tag Management solutions; Tealium, Adobe, etc)
- Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Media.Monks competitive set and their offerings across data and digital media.
- Partnership management experience, with demonstrated abilities to manage and organise Partnership plans, inform detailed project plans, and manage multiple internal and external stakeholders to deliver outcomes.
- Excellent communication skills, both written and verbal, and ability to effectively communicate with stakeholders ranging from C-suite through to platform SMEs.
- Demonstrated ability to work across cross-functional teams and develop processes and workflows that increases revenue and value-realisation for Client.
- Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
Optional Requirements:
- Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points.
- Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools
- Experience with MarTech and CX platforms is desirable - including Adobe Experience Platform, Salesforce, etc.
#LI-CX1
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
