Client Consultant - 6 Month Contract

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 3,000 schools across Australia and beyond. We’re joined by over 260 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

With over 10 years serving the Australian education sector, Compass is well known and loved amongst K-12 schools and we need you to help drive further success.

Your primary objective is to provide exceptional customer support and training to our clients, utilising various mediums such as video calls, face-to-face classroom-based training, and webinars. By doing so, you will empower schools to enhance parent engagement, reduce administrative burden, and allocate more time towards delivering enriching learning experiences.

Responsibilities & Duties:

You will:

• Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support.
• Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
• Provide a high level of support for customers transitioning from other products.
• Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
• Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
• Encourage satisfied customers to make referrals to peer schools.
• Manage overall workflow for implementation & training.
• Have comprehensive knowledge and confidence across our product suite.
• Identify opportunities to sell customer schools additional modules.

What you'll bring...

We are looking for someone who has a great blend of excellent team-working and interpersonal skills. Your positivity and can-do spirit will be evident in the way you present yourself professionally.

You will also:

• Have excellent public speaking skills along with a high level of written communication.
• Display an enthusiastic, energetic & friendly attitude in all circumstances.
• Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
• Be willing and available to travel across the state as required.
• Experience or knowledge of working in schools will be highly regarded.

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a valid Driver's Licence
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate