Business Support Officer

IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. Our team of highly skilled allied health professionals and employment consultants include Occupational Therapists, Physiotherapists, Exercise Physiologists, Psychologists and Rehabilitation Counsellors. IPAR is just one of the purpose-built, industry leading brands in the global MedHealth network. We make impact and we achieve outcomes through the meaningful and purposeful work that we do every day.

Why joins us?

• Access to IPAR’s health and wellness program with fun team monthly activities to support your overall well-being and to connect with your peers
• IPAR’s Star Award reward and recognition program for top achievers
• A "promote from within" culture where every team member is supported to build a career  
• Employee Referral Program - Monetary incentives for successfully recommending great talent!
• Be part of a diverse and multidisciplinary team who are knowledgeable, collaborative, supportive & fun!
• A comprehensive onboarding program to ensure a great start and ongoing support to excel

We are seeking individuals with a background in Administration and/or Reception to work full time within the Occupational Rehabilitation sector, based 100% in our Melbourne Office.

In this role, you will be the first point of contact for clients, customers and visitors, delivering exceptional customer service while managing a broad range of administrative and office coordination responsibilities.

Some of your day to day includes:

• Managing high-volume telephone, email and general enquiries with professionalism and efficiency.
• Maintaining accurate client records and case documentation within internal systems.
• Coordinating reception, visitor management and office administration functions.
• Handling incoming and outgoing mail, couriers and confidential documentation.
• Providing administrative and operational support to management and professional staff.
• Ensuring compliance with quality, safety and regulatory requirements.
• Contributing to continuous improvement initiatives and maintaining a positive team culture

We are looking for someone who is organised, proactive and adaptable with excellent communication skills and a strong commitment to customer service. You are comfortable managing competing priorities, maintaining confidentiality and working collaboratively within a fast-paced environment.

You will also have: 

• Strong administration and business support experience, with the ability to manage competing priorities efficiently.
• Excellent customer service, communication and stakeholder engagement skills.
• Highly organised, detail-oriented and able to maintain confidentiality and professionalism.
• Proactive and adaptable, with strong problem-solving skills and a willingness to learn.
• Working knowledge of the Microsoft Office suite

Every day, we seek better together, for our clients, our customers, our community and each other.

Here at IPAR, we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here, and what is important to them.

Great People - To be an IPARian means being caring, collaborative and inclusive. We’re accountable, approachable and authentic, lifting ourselves and others to be the best we can be each and every day.

Big Hearts - We’re here to make a positive difference for our clients, our customers, our team and our community. We believe in making meaningful connections as we support people in their time of need.

Bold Ideas - Is there a better way? Let’s find it. We show curiosity and courage in the face of challenge or change and draw on experts, insights and evidence to continually deliver the highest quality solutions.

If you would like to have a confidential discussion about the role [quoting REF10300M] or if you want to express of interest for a career with IPAR, please contact our Talent Acquisition Specialist, Grant Devlin on 0474 740 466 

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.