Business Readiness Manager

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health 
• Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most. 
• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

The Business Readiness Manager plays a vital role in turning change into meaningful impact for Lifebroker and the customers we serve. Sitting at the intersection of technology, operations and people, this role ensures new systems and ways of working are embraced, understood and embedded into everyday business. The role combines hands-on system administration, including Salesforce CRM support, UAT and campaign management with end-to-end change leadership, Agile delivery support, and continuous process improvement to ensure technology investments deliver tangible business outcomes, enabling Lifebroker to support TAL’s purpose of protecting what matters most to Australians.

In this role you will:

• Serve as the primary Salesforce CRM point of contact, overseeing issue triage, access management, UAT, and system change communications.
• Lead end‑to‑end business readiness and change management for technology initiatives
• Translate business requirements into prioritised backlogs supporting Agile delivery
• Partner with stakeholders to align business, technology and customer outcomes
• Ensure quality, stability and readiness of Salesforce CRM changes
• Partner with Business Intelligence to deliver accurate and automated reporting
• Identify and implement process and control improvements aligned to TAL standards

• Brings hands‑on experience with Salesforce CRM and an understanding of how systems support sales and service teams
• Translates business needs into clear, workable solutions using Agile ways of working
• Builds trusted relationships and communicates confidently with stakeholders at all levels
• Leads change with empathy and structure, helping people adapt to new systems and ways of working
• Thinks analytically and pragmatically, balancing detail with a focus on outcomes
• Brings curiosity and a continuous‑improvement mindset aligned to TAL’s purpose and values

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.