Business Continuity and Resilience Manager

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

We're looking for someone who knows what a Business Continuity Management System actually looks like when it's working, not just on paper, but in practice. Someone who has implemented ISO 22301, maintained it through audit cycles, and understands that the real measure of a BCMS isn't the quality of the documents, it's whether the strategies and solutions are actually implemented and will hold up when it counts.

As our Business Continuity & Resilience Manager, you'll own the assurance and coordination of Datacom's BCM programme across our Infrastructure Products service lines in Australia and New Zealand. You'll work within a defined operating model, driving the programme through operational teams, coordinating with central functions on frameworks and exercise design, and reporting into governance forums on programme status and risk posture.

Your primary mode is oversight, coordination, and quality assurance. But this isn't a role where you sit above the work. When standards aren't being met, when gaps emerge, or when things simply need to get done, you step in and do it yourself. You need the credibility and capability to intervene directly, whether that's leading a BIA workshop, redesigning a testing programme, or calling out a plan that documents something nobody has actually implemented.

What You'll Be Doing

• Driving the programme forward. You'll own the rhythm of the BCM programme, ensuring BIAs and Risk Assessments are being delivered to standard across service lines, exercises are planned and coordinated, and learnings are tracked through to completion. You'll work through operational teams to get this done, but you'll set the pace, maintain the standards, and hold people to account.
• Getting into the detail. You'll get to know the operations, dependencies, and risks across the service lines; not from a register, but from real engagement with the people who run the services. When something doesn't stack up, you'll see it. When a plan documents a strategy that hasn't actually been implemented, you'll call it.
• Stepping in when it matters. Whether it's leading a BIA workshop that needs stronger facilitation, redesigning an exercise programme that isn't stress-testing the right things, or intervening where quality isn't landing you bring the expertise to do the work, not just oversee it.
• Assuring quality and sign-off. You'll QA exercise outputs and BCM documentation, ensure the right approvals are in place for strategies and solutions, and confirm that what's documented accurately reflects what's been implemented. This is where the shift from paperwork to proven capability lives and you're the person who holds that line.
• Reporting and escalating with credibility. You'll provide governance forums with clear, evidence-based updates on programme maturity and risk posture. When there are blockers, you'll escalate with context and recommendations not just problems.
• Building capability over time. You'll uplift the teams around you, improving artefacts, sharpening processes, and building confidence in the programme so that BCM maturity grows across the organisation, not just within your function.

What You'll Bring

Essential:

• Demonstrated experience implementing and maintaining a Business Continuity Management System aligned to ISO 22301, not just advising, but owning the system
• Proven hands-on experience building, executing, and improving BCP/DRP testing and exercise programmes
• Strong experience facilitating Business Impact Analysis and Risk Assessment workshops with operational and technical teams
• The ability to drive outcomes through others and the confidence to step in and deliver directly when required
• Experience reporting into governance forums with clear, evidence-based programme updates
• A sharp understanding of the relationship between BIAs, strategies & solutions, and the plans that document them with a focus on implemented capability, not paperwork
• The credibility to challenge, push back, and hold people accountable without losing the relationship
• A continuous improvement mindset always looking at what's not working and fixing it

Highly Valued:

• Experience in an IT managed services or technology services environment, understanding infrastructure dependencies, service delivery models, and operational risk in practice
• Understanding of related standards and frameworks (ISO 27001, ISO 31000, SOC 2)
• Experience supporting or coordinating internal/external audit processes related to BCM
• Certification in business continuity management (e.g., CBCI, ISO 22301 Lead Implementer/Auditor)

What Sets This Role Apart

This isn't a documentation role. We've deliberately shifted toward exercising plans to embed practice and surface what needs to improve. Impact analysis and risk assessment inform the requirements. Strategies and solutions are developed and implemented to meet them. Plans document what's been agreed — exercises prove whether it actually works. You'll be the person who drives that cycle — from requirement, through implementation, to tested, proven capability that gets better every time.

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.