Business Analyst - Energy

The Opportunity

We're looking for an experienced Business Analyst to play a pivotal role in delivering key strategic initiatives, driving process improvement, and helping translate business needs into practical technology solutions.

This is an exciting opportunity for a collaborative and commercially minded Business Analyst to work across business and technology teams, contributing to projects that shape the future of our Consumer division.

As a Business Analyst, you will partner with stakeholders across the organisation to understand business challenges, define requirements, and support the successful delivery of projects and continuous improvement initiatives.

Key responsibilities include:

• Collaborating with stakeholders across Technology and business teams to gather, validate and prioritise business and technical requirements.
• Translating complex concepts into clear, actionable requirements, user stories and business processes.
• Facilitating workshops, interviews and discovery sessions to uncover business needs, challenges and opportunities.
• Working closely with architects, engineers and project managers to ensure business requirements are aligned with technical solutions.
• Producing and maintaining high-quality documentation, including requirements, process maps and analysis artefacts.
• Documenting current-state (as-is) and future-state (to-be) processes.
• Identifying opportunities for process improvement and contributing to solution design discussions.
• Supporting project delivery through effective stakeholder engagement, analysis and change readiness activities.
• Undertaking additional duties as required.

We're seeking a highly capable and experienced Business Analyst who thrives in a fast-paced environment and can confidently engage with stakeholders at all levels.

• 5+ years' experience as a Business Analyst within complex business and technology environments.
• Previous Business Analyst experience within an Energy Retail environment.
• Strong stakeholder management, influencing and negotiation skills.
• Excellent business analysis and process documentation capabilities.
• Expertise in user story mapping and persona-based requirements gathering.
• Understanding of BPMN methodologies and business process modelling.
• Knowledge of BABOK frameworks, techniques and tools.
• Exposure to AI-enabled tools and approaches supporting business analysis activities.
• Experience within Power, Gas, Electricity, Telecommunications or related industries.
• Demonstrated ability to build trust, collaborate and influence across business and technical teams.
• Excellent verbal and written communication skills.
• The ability to operate effectively at both strategic and operational levels.
• Strong organisational skills with the ability to manage competing priorities and navigate ambiguity.

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.