Business Analyst - B2C Operations

The world’s biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

At Shell Energy, we’re looking for a Business Analyst who’s passionate about bridging the gap between business needs and IT solutions. You’ll work closely with stakeholders to shape requirements, optimise processes, and deliver insights that drive smarter decisions and continuous improvement.

As part of our B2C Operations team in Melbourne, you’ll join a collaborative, innovative, and supportive environment where every idea is valued. If you thrive in fast-paced, dynamic settings and want to make a real impact, this role is for you.

With respect, integrity and honesty, responsibilities include:

• Partner with stakeholders to gather, analyse, and translate business requirements into clear technical solutions.

• Support delivery teams by preparing work plans, roadmaps, and documentation.

• Facilitate requirements workshops and Agile ceremonies, ensuring alignment across stakeholders.

• Drive data analysis and insights to support decision-making and process improvements.

• Contribute to change management activities, assessing impacts and supporting adoption.

• Identify and recommend opportunities for continuous improvement and innovation.

Here’s what you’ll need to thrive in this role:

• Experience as a Business Analyst in digital, IT, or transformation projects, with the ability to turn business needs into practical solutions.

• Solid understanding of requirements gathering, stakeholder engagement, and Agile ways of working.

• Confidence working with data and technology (knowledge of tools like AWS, Azure, or BI/reporting platforms is a plus).

• Strong communication skills with a collaborative, people-first approach to problem solving.

• A growth mindset – adaptable, curious, and open to learning new tools and approaches.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

• Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time.

• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.