Billing & Revenue Operations Manager

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

We are seeking an experienced Billing & Revenue Operations Manager to lead and scale our billing operations while remaining deeply hands-on with day-to-day execution. This role requires a strong blend of people leadership, operational rigor, and technical billing expertise. You will own billing accuracy end-to-end, manage a high-performing billing team, and act as a trusted partner to Sales, Finance, and Executive stakeholders particularly for enterprise customers.

• Own and oversee end-to-end customer billing across SMB and enterprise accounts, ensuring accuracy, timeliness, and compliance.
  
• Actively perform hands-on billing activities, including complex invoicing, adjustments, credits, and reconciliations.
  
• Manage subscription lifecycle events including new activations, amendments, renewals, upgrades/downgrades, and cancellations.
  
• Ensure accurate revenue recognition inputs in collaboration with the Financial controls team.
  
• Identify, investigate, and resolve billing discrepancies and escalations efficiently.
  

• Serve as a subject matter expert for Salesforce and Chargebee, ensuring clean data flow and alignment between systems.
  
• Partner with Business Automation and Finance teams to support scalable billing workflows and automation.
  
• Support system enhancements, testing, and process documentation related to billing and revenue operations.
  

• Lead, mentor, and develop a billing team, providing day-to-day guidance and performance feedback.
  
• Set clear expectations, define billing standards, and ensure consistent execution across the team.
  
• Review team outputs and remain accountable for overall billing quality and accuracy.
• Step in as needed to handle workload peaks and high-risk billing activities.

• 7–8 years of experience in Billing, Revenue Operations, or Finance Operations.
• Proven experience managing or leading a billing team.
• Strong hands-on experience with Salesforce and Chargebee (or similar subscription billing platforms).
• Demonstrated experience handling enterprise-level customers and complex billing structures.
• Relevant qualification: CA/CPA or equivalent accounting degree 
• Process improvement, automation, demonstrated proven transformations experience.
• Deep understanding of subscription billing models, usage-based billing, and contract-driven billing.
• High attention to detail with a strong ownership mindset for billing accuracy.
• Ability to operate comfortably at both strategic and execution levels.
• Strong stakeholder management skills with experience engaging senior leaders and executives.
• Excellent communication, problem-solving, and prioritisation skills.
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Hiring Manager
   You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!