Responsible for client documentation, onboarding, compliance reviews, and collaboration with the compliance team, ensuring timely client activation and accurate data management.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Client Documentation and Compliance Review and verify client identification documents in line with KYC and AML regulations.
- Ensure all required forms are completed correctly and that client information is accurate and compliant with applicable legal and regulatory standards.
- Oversee the end-to-end onboarding process for new clients, ensuring timely and efficient account activation.
- Collaborate with the compliance team to identify and escalate any risks or inconsistencies found in client documentation.
- Assist clients in completing onboarding requirements, providing guidance and support where needed.
- Accurately input and update client information in the CRM and other internal systems.
- Maintain up-to-date and accurate client records, ensuring data integrity and confidentiality at all times.
- Generate regular reports on onboarding progress, client issues, and compliance concerns for management review.
- Maintain comprehensive and organized documentation of client communications and onboarding activities, ensuring readiness for audits or regulatory reviews.
Requirements:
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field (preferred).
- Previous experience in a back office, compliance, or customer support role in a financial services or trading environment is highly desirable.
- Familiarity with financial products (stocks, CFDs, crypto, etc.) and trading platforms is an advantage.
- Proficient with CRM systems, MS Office Suite (Excel, Word, etc.), and database management tools.
- Experience with trading platforms (e.g., MetaTrader, Capital.com platform) and KYC/AML tools is a plus.
- Knowledge of financial regulations such as MiFID II, GDPR, and KYC/AML requirements.
- Understanding of industry standards for onboarding processes and customer verification.
- Strong attention to detail with the ability to identify discrepancies and ensure accuracy.
- Excellent communication skills (both written and verbal) for dealing with clients and internal teams.
- Strong problem-solving skills and the ability to work under pressure.
- Business level proficiency in English or above (equivalent to B2 or above in CEFR).
- Availability to work on a rotating schedule, including weekends, morning or afternoon shifts.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Top Skills
Capital.Com Platform
Crm Systems
Database Management Tools
Kyc/Aml Tools
Metatrader
Ms Office Suite
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