Job Role/Focus
WEX Inc. is seeking an enthusiastic and customer-focused Associate PC Support Specialist to join our technology support organization. This early career role is perfect for individuals passionate about technology and eager to develop their skills in a fast-paced environment. You will provide first-line support, assist with troubleshooting hardware and software problems, and contribute to improving the overall technical support experience. This is a fantastic opportunity to launch your career and learn about emerging technologies. This is an onsite position in our Melbourne, Australia office.
Key Responsibilities:
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Help with the setup and onboarding of new employees, ensuring they have the necessary technology equipment and access.
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Provide support for employees leaving WEX, including the recovery and processing of company-owned technology equipment.
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Maintain an up-to-date inventory of technology assets, including tracking device allocations and decommissioned equipment.
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Provide first-line technical support to employees, resolving issues related to desktops, laptops, mobile devices, software applications, and network connectivity.
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Assist in troubleshooting hardware and software malfunctions, escalating complex issues to senior technology staff when necessary.
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Document support interactions accurately, including issue descriptions, troubleshooting steps, and resolutions for future reference.
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Support technology team initiatives by researching and recommending tools to improve service efficiency.
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Stay informed about emerging technology trends and assist in exploring innovative solutions to enhance support services.
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Provide excellent customer service by building strong relationships with employees and ensuring their technology needs are met.
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Participate in technology training programs to enhance technical knowledge.
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Assist in maintaining a stable and secure technology environment.
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Provide daily, in-person technical support at the local WEX office building.
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Perform other duties as assigned.
Qualifications:
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Associate's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience or relevant coursework).
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Basic knowledge of technology service management (ITSM) tools is a plus.
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Familiarity with computer hardware, operating systems (Windows, macOS), and cloud-based applications.
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Interest in networking fundamentals (TCP/IP, DNS, DHCP) and Active Directory.
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Strong problem-solving and analytical skills with a willingness to learn and adapt.
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Excellent communication skills with the ability to explain technical concepts to non-technical users.
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A customer-first mindset, with a focus on providing empathetic and effective support.
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Ability to work independently and collaboratively as part of a team.
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A strong desire to learn about AI and automation in the tech field.
Preferred Qualifications:
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CompTIA A+ certification or equivalent (or working towards it).
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Exposure to Google Workspace, Microsoft 365, or similar technology environments.
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Basic scripting knowledge (PowerShell or Python) is a plus.
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Understanding of technology security best practices.
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Any personal projects or coursework that demonstrates a passion for technology.
