Associate Manager

At Stryker, we don’t just build medical technology – we empower people to make healthcare better.

We’re looking for a passionate, people-first leader to join our Field Service team as an Associate Manager, overseeing a high-performing group of Engineers across Victoria, South Australia, and Tasmania. This is your opportunity to lead a team that directly impacts patient outcomes and hospital performance through exceptional service and strong relationships.

ProCare is Stryker’s dedicated service and support division, focused on keeping life-saving medical technology running at its best. From surgical power tools to advanced imaging and navigation systems, our Field Service Engineering team plays a critical role in servicing, repairing, and maintaining equipment across hospitals nationwide. We go beyond the fix — partnering with clinical teams to optimise performance, minimise downtime, and support better outcomes for patients. At ProCare, service is more than a function — it’s a promise.

• Lead from the front – coach, support, and inspire a team of 8–10 Field Service Engineers to deliver standout service and teamwork.

• Build a high-trust, high-performance culture where collaboration, accountability, and recognition are the norm.

• Develop talent – have meaningful, regular conversations with your team that focus on growth, motivation, and performance.

• Be present – regularly travel to connect with your team and customers in person, ensuring they feel seen, heard, and supported.

• Partner cross-functionally – work closely with sales, operations, and customer teams to ensure seamless service delivery.

• A people leader at heart – you've led and developed teams (ideally for 3+ years), and it shows in how you build culture, develop talent, and bring people together around a shared goal.

• Industry background? Not a deal-breaker. We’re less concerned with what field you’ve worked in, and more interested in how you lead. If you’ve led remote, customer-facing, or service-oriented teams—even better.

• Structured, yet flexible – you bring clarity to chaos, create smart systems, and guide your team through change with calm confidence.

• Performance-minded – you know how to keep a team focused and aligned, using data and feedback to lift performance in a supportive, motivating way.

• A connector – you thrive on building relationships, whether it’s with your team, customers, or stakeholders. You listen, you care, and you follow through.

• Make a difference that matters – be part of a team that supports life-changing medical technologies behind the scenes.

• Join a people-first culture – fun, supportive, and united by our shared purpose.

• Grow your career – access ongoing development, meaningful stretch opportunities, and leadership support.

• Experience variety – no two days are the same, and travel gives you a front-row seat to your team’s impact.

• Enjoy real benefits – from day one, with wellness, financial, and lifestyle perks designed to support you in and out of work.

At Stryker, leadership is more than a title – it’s how you show up. If you’re ready to energize, elevate, and empower a team doing meaningful work, we want to hear from you.