Provide clinical liaison and education to Invisalign providers and iTero scanner owners across Victoria. Deliver training (in-person and virtual), support ClinCheck workflows, host webinars, assist with Align Digital Workflow adoption, troubleshoot clinical issues, and support clinical education events. Travel to customer sites and collaborate with sales to drive clinical confidence and customer experience.
About this opportunity
We are looking for an enthusiastic individual to join the ANZ clinical team. The position is responsible for clinical liaison and support activities for general dentists and orthodontists who are Invisalign Providers or owners of an iTero scanner. The position is responsible for driving clinical confidence through one-on-one support and guidance and through the delivery of educational events. The position will be responsible for delivering an excellent clinical customer experience for all Invisalign Providers engaged with during day-to-day interactions.
This position is fully remote, will be based in Victoria, and reports to the Manager, Clinical Support ANZ.
Key Responsibilities
In this role, you will…
· Be responsible for improving clinical confidence through activities such as training and education, ongoing clinical support with all aspects of the ClinCheck process.
· Be responsible for the delivery of initial and ongoing training to doctors and practices who have purchased an iTero scanner.
· Assist, support and take ownership of the execution of clinical education events that are planned in alignment with the Align Technology education pathway. Events may include workshops, study clubs and training courses.
· Be an avid learner who effectively articulates product specific selling messages and can provide in-person (in-field) and remote support to customers.
· Provide feedback and troubleshooting assistance to ensure a positive customer experience for all Invisalign Providers.
· Be responsible for delivering clinical touchpoints required for customers participating in Align programs (e.g., Drs with high potential for growth, Drs who have recently become Invisalign providers)
· Work with practices to implement key elements of the Align Digital Workflow, this could be software tools or use of applications that help streamline practice activities
· Be responsible for hosting and moderating online webinars and calls.
· Be flexible to travel to provide in-field support for customers.
· Be proactive in researching new industry trends and technologies.
Skills, Knowledge & Expertise
In this role, you’ll need …
· Ability to independently manage own priorities and work autonomously
· Strong collaboration skills to work with sales team to determine clinical needs of customers
· Excellent interpersonal, communication, and presentation skills
· To be highly motivated, commercially adept, articulate, and confident
· Tertiary education highly advantageous
· 2-3 years’ experience in the dental industry, as an Oral Health Therapist or similar; ideally with some experience in orthodontics or with the Invisalign System,
· Have a keen interest in education and a demonstrated ability to learn technical information
· Willingness to travel to deliver in-field support for customers; on occasion you will be required to work outside of standard working hours
· Experience working in both in-person and in virtual team environments
· Strong skills across Windows applications
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
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