Join our Ladies & Gentlemen - Assistant Venue Manager
The Ritz-Carlton, Melbourne is seeking a dedicated and passionate Assistant Venue Manager to support the Venue Manager in the daily operations of The Ritz-Carlton Lobby Lounge. This full-time position is ideal for an individual who thrives in a luxury hospitality environment and is committed to delivering exceptional guest experiences.
In this role, you will work collaboratively to uphold the highest standards of service, quality, and operational excellence. You will play a key part in leading the team, ensuring seamless shift operations, and supporting the overall success of the venue.
Key Responsibilities:
- Assist the Venue Manager in overseeing daily operations, ensuring smooth and efficient service delivery across all shifts.
- Support team leadership through rostering, training, coaching, and motivating Ladies & Gentlemen to consistently exceed guest expectations.
- Contribute to the implementation of strategies that drive revenue growth and enhance guest engagement.
- Assist in managing beverage operations, including inventory control, cost management, and adherence to portion and quality standards.
- Ensure compliance with all relevant local, state, and federal liquor and beverage regulations.
- Address guest inquiries and resolve concerns professionally, ensuring positive and memorable outcomes.
- Collaborate closely with the culinary team to support the development and promotion of curated food and beverage offerings.
- Support financial performance by monitoring key metrics and assisting in achieving budgetary targets.
- Foster a positive, inclusive, and high-performing team culture aligned with The Ritz-Carlton values.
- Assist with onboarding and training new team members, ensuring they are set up for success.
About You:
- Flexibility to work evenings, weekends, and public holidays as required.
- Full-time working rights required.
- RSA Certificate required.
- Experience in a similar role within a luxury hotel is highly desirable.
- Strong teamwork skills and the ability to work collaboratively with the Venue Manager.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining luxury service excellence and attention to detail.
- A passion for hospitality and delivering high-quality service.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at [email protected].
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
