Assessments and Advisory Services Manager

Assessments and Advisory Services Manager 

Full-Time Position 
Hybrid/WFH 

About Us: 
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. 

About The Role: 

We are currently looking for an experienced manager to lead a team that provides consultancy services to organisations through the Telus Health Psychometric Assessment Service and/or the Wellbeing Check Program.   Our Assessment and Advisory Service delivers evidence-based psychometric testing in the recruitment and deployment of personnel; as well as the proactive wellbeing check service that is designed to mitigate the risk of psychosocial stress in high-risk roles. Services are predominantly delivered via video, but occasionally delivered face-to-face at customer onsite locations. This role involves managing the implementation, ongoing support, and continuous improvement of assessments and advisory services. You will be accountable for the performance of a team of clinicians working directly with employees, ensuring that our services align with organisation needs and objectives. As part of this, you will act as the primary point of contact between TELUS Health, the organisation, and our clinical teams, fostering strong relationships and ensuring that all projects meet timelines, quality standards, and contractual requirements. 

In this role, you will have the operational and functional accountability to manage a team of employees and independent contractors, providing both leadership and operational oversight to ensure the Assessments and Advisory Services function runs smoothly and effectively in delivering the budget outcomes. You will also work closely with senior leadership to drive strategic initiatives and improve service delivery to meet the evolving needs of our clients. 

The Day-to-Day: 

• Functional Accountability: 
  Work with internal teams to optimize resource allocation and ensure cost-effective service delivery whilst driving revenue opportunities. 

• Program & Project Management: 
  Lead the planning, execution, and delivery of assessments and advisory clinical programs, ensuring alignment with organisation goals, timelines, and contractual obligations. Collaborate with internal teams and client stakeholders to develop tailored programs that meet specific needs, enhancing overall employee well-being. 

• Team Leadership & Development: 
  Manage, support, and develop a team of clinicians, providing ongoing performance management, coaching, and professional development opportunities. Ensure clinicians have the resources and support they need to succeed in their roles, and foster a culture of collaboration and continuous improvement. 

• Client & Stakeholder Relationship Management: 
  Build and nurture strong relationships with client stakeholders, acting as the primary point of contact for program updates, issue resolution, and feedback. Ensure clear and consistent communication between all parties to ensure exceptional service delivery and client satisfaction. 

• Clinical Oversight & Quality Assurance: 
  Ensure clinical appropriateness and quality of service, manage escalations and complaints, and drive improvements in clinical service delivery. 

• Reporting & Compliance: 
  Provide regular reports on program performance, including progress against KPIs, employee engagement metrics, and financial performance. Ensure compliance with regulatory requirements, company policies, and SLAs, and work with internal teams to address any issues or concerns. 

• Strategic Contribution: 
  Collaborate with senior leadership to define and execute departmental strategies, improve processes, and identify new opportunities for growth and service innovation. Contribute to the continuous development of TELUS Health’s workplace well-being initiatives. 

About You: 
You are a Registered Psychologist (AHPRA registration). Clinical, Organisational, or Forensic Endorsement desirable. You are a results-oriented, proactive leader with a proven track record in managing a clinical delivery function. With at least 5 years of professional experience in assessments and organisational advisory, 3 years of experience in a leadership role, you bring strong project management and team leadership skills to the table. You thrive in a dynamic, fast-paced environment and have a passion for driving business outcomes through effective operational management and leadership. 

For You: 

• Flexible Work Arrangements: 
  We offer hybrid work options with flexibility in hours, ensuring a work-life balance that suits your needs. 

• Professional Development: 
  Access to peer consultation, external supervision, and hundreds of professional development courses to further enhance your clinical and leadership skills. 

• Career Growth: 
  Opportunities for career progression within TELUS Health, including leadership roles or specialized services, for those looking to advance their careers. 

• Additional Benefits: 
  A generous benefits package that includes wellbeing days, volunteer days, a comprehensive parental leave policy, and other perks to support your overall health and well-being. 

This role provides an exciting opportunity to lead the delivery of assessments and advisory workplace health programs that positively impact employee well-being. If you are an experienced clinical leader with a passion for creating healthier, more supportive workplaces, we invite you to apply. Help us shape the future of workplace health with TELUS Health.