Provides first-line aftersales support by responding to customer enquiries, advising on spare parts availability, pricing, and lead times, processing orders and returns, and coordinating with service, warehouse, and technical teams. The role also supports administrative tasks, resolves customer issues, and maintains high customer service standards. Familiarity with ERP systems and Microsoft Office is required, while mechanical or hydraulic knowledge is desirable.
Company :
Transport Engineering Solutions Pty LtdPalfinger, a division of Sime Motors Company has established itself as the world market and technology leader in truck mounted cranes, continually striving to provide customers with unique advantages that reflect in exceptional operational performance and long-term profitability. Both globally and in Australia, Palfinger provides superior technical support, parts availability and after sales service.
About the Role
As an Aftersales Representative, you will be the first point of contact for our customers, providing expert support and solutions beyond just spare parts enquiries.
Key Responsibilities
- Respond to customer enquiries via phone, email, and in person, with a focus on delivering timely and effective solutions.
- Provide accurate information on spare parts availability, pricing, and lead times.
- Collaborate with internal departments (e.g., service, warehouse, technical) to resolve customer queries that extend beyond parts.
- Process orders and return claims in line with company policies.
- Support the Spare Parts Team Lead with administrative and operational tasks as required.
- Contribute to a positive team culture and uphold high standards of customer service.
Skills & Experience
- Previous experience in a customer service or parts advisory role, preferably in an industrial or automotive environment.
- Strong problem-solving skills and a proactive approach to customer support.
- Excellent communication and interpersonal skills.
- A team player with a customer-first mindset.
- Ability to multitask and manage time effectively.
- Familiarity with ERP systems (e.g., Workday, SAP, Greentree) and Microsoft Office Suite.
Desirable
- Technical knowledge of mechanical or hydraulic systems.
- Experience working in aftersales or service support roles.
What's on Offer:
- A competitive remuneration package
- Access to employee benefits account including discounts on groceries, electronics and more
- Access to Employee Assistance Program
- Access to an annual Health and Wellbeing reimbursement program
- Permanent full-time position - Monday to Friday
- On the job training and support
The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment.
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Provides avionics engineering and technical support for AH-64E Apache helicopter sustainment. Responsibilities include supporting maintenance, repairs, troubleshooting, testing, technical data development, engineering documentation, avionics drawings, design issue resolution, and supervision of cross-trade teams. The role connects engineering, maintenance, and supply chain functions while supporting safe and reliable aircraft operations.
Top Skills:
Aircraft SystemsAvionicsAvionics DrawingsElectrical SystemsEngineering DocumentationItarSystems Engineering
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Performs aircraft inspections, line maintenance, component removal and installation, fault diagnosis, equipment preparation, hazchem handling, tooling control, and aviation safety compliance. The role supports MQ-28 aircraft maintenance and sustainment while developing aviation trade skills under senior technician mentorship.
Top Skills:
MS Office
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead and maintain Afterpay ANZ's Line 2 Compliance function, covering licence maintenance, compliance framework development, monitoring, reporting, incident management, regulatory interactions, risk assessments for products, training, and advisory support to business and senior stakeholders.
Top Skills:
AI
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
