Ramsay Clinic Albert Road is a trusted provider of mental health services in Victoria, offering comprehensive inpatient and day programs for anxiety, depression, mood and trauma disorders, and complex conditions. Our multidisciplinary team of psychiatrists, psychologists, nurses, and allied health professionals work collaboratively to deliver personalized, exceptional care within a welcoming and supportive environment.
The hospital is owned and operated by Ramsay Health Care, Australia’s largest private health care provider. Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom.
Job DescriptionYou’ll play an important role in supporting the smooth day-to-day operation of our patient services and front-of-house administration, working closely with patients, families and our clinical teams.
Patient & Customer Service:
- Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
- Explain financial consent requirements to patients in a clear and empathetic manner.
- Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
- Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
- Coordinate administrative processes in accordance with organisational requirements.
- Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
- Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
- Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.
- Contribute to the review and improvement of administrative processes to enhance efficiency and service delivery.
Teamwork & Collaboration:
- Work collaboratively as a positive and supportive team member while also demonstrating the ability to work independently and manage competing priorities.
- Contribute to a culture of accountability, professionalism, continuous improvement and patient-centred care.
- Share knowledge, support colleagues and actively participate in team meetings and organisational initiatives.
About You
To be successful in this role, you will have:
- Exceptional customer service, communication skills and empathy when dealing with patients
- Strong attention to detail and a commitment to accuracy in all aspects of work.
- The ability to take ownership of responsibilities and follow tasks through to completion.
- Well-developed organisational and time management skills, with the ability to manage competing priorities.
- Strong logical thinking, problem-solving and decision-making capabilities.
- The ability to work autonomously with minimal supervision while contributing effectively within a team environment.
- Experience communicating sensitive or complex information, including financial consent and billing processes, in a clear and professional manner.
- A proactive approach to identifying issues and implementing practical solutions.
- Intermediate to advanced computer skills including Microsoft Office and patient management systems
- Ability to work effectively in a busy and fast-paced environment
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
- Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
- Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
- Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
- Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
- Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
- Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
- A values-led workplace where you’ll be supported personally and professionally
- A place with flexible, permanent and career-growth opportunities nationwide.
Additional Information
- Must provide or complete a National Police Check conducted within the previous 12 months.
- According to the role, Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases.
Apply:
Apply today and join us at Ramsay Clinic - Albert Road. All applications must be lodged online.
Applications close: 20th September 2026
Reference number: JR115822
Please Note:
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.
Applications made by recruitment agencies will not be considered.
