Job Role/Focus
As a Senior Account Manager for the WEX Mobility Business in the APAC region, you will play a pivotal role in strengthening partnerships with our merchants and ensuring the success of our existing relationships. You will act as a trusted advisor, proactively supporting merchants and partners to maximize their use of WEX services, improving operational efficiency, and unlocking growth opportunities. This role is vital to maintaining high levels of satisfaction and loyalty by nurturing long-term, mutually beneficial commercial partnerships ( fuel and non fuel).
Key Responsibilities & Duties
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Strengthen existing relationships with merchants and partners by building trust, understanding their business goals, and addressing their unique challenges.
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Act as the primary liaison for operational and service-related inquiries, ensuring a seamless and exceptional experience.
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Proactively identify opportunities to deepen engagement, expand service adoption, and support merchants’ and partners’ success.
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Educate merchants and partners on WEX’s mobility products and services, showcasing how they can enhance their operations and drive business growth.
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Collaborate closely with internal teams, including sales, product, and operations, to address merchant and partner needs and deliver tailored solutions.
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Regularly review merchant and partner account performance, analysing and sharing data, and addressing issues before they escalate, and ensuring services are meeting or exceeding expectations.
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Gather strategic insights based on merchant and partner feedback and usage trends to drive continuous improvement in WEX’s offerings.
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Maintain detailed records of merchant interactions, ensuring accurate and up-to-date documentation in CRM systems.
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Manage the rollout of new solutions eg. new terminal replacement project and ancillary activities for merchants and partners
Required Skills and Qualifications
Essential:
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Minimum of 5 years of experience in account management, relationship management, or a customer-facing role, ideally within the financial services, payments, or SaaS industry.
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Proven ability to strengthen and grow merchant and/or partner relationships, ensuring long-term success.
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Exceptional interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
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Strong problem-solving and decision-making abilities, with a proactive and strategic approach to relationship management.
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Demonstrated success in driving customer satisfaction and retention in a fast-paced, dynamic environment.
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Proficiency in using CRM tools (e.g., Salesforce) and Google Suite.
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A deep understanding of the APAC business landscape and cultural nuances in partnership development.
Desirable:
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Experience in financial services account management or payments technology.
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Knowledge of data analysis tools to track and interpret merchant usage trends.
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Bachelor's degree in Business Administration, Marketing, or a related field.
