Account Manager - Higher Education

We are seeking a results-driven Account Manager to join our ANZ team.

You will be responsible for the Ovid portfolio, the market-leading medical research solution. In this individual contributor role, you will drive growth across Australia and New Zealand through a combination of new business acquisition, strategic account development and solution-based selling.

Success in this role will involve building strong relationships with key decision-makers and influencers across academic institutions, healthcare providers, government agencies and research organisations, while developing and executing territory plans that deliver sustained revenue growth.

This is a full-time permanent position based in Sydney or Melbourne, with a hybrid working arrangement. #LI-Hybrid

ABOUT THE ROLE

• New Deal Generation: Proactively identify and pursue new customers and business opportunities within the assigned territory, developing targeted sales strategies to engage prospective clients, expand market presence, and drive revenue growth through new customer acquisition.
• Sales Strategy: Develop and execute territory and account strategies to engage prospective customers, address business challenges, and position Wolters Kluwer solutions effectively.
• Pitch and Presentation: Deliver compelling sales presentations, product demonstrations, and value-based discussions that clearly communicate the benefits of our solutions.
• Negotiation and Closing: Lead negotiations, manage objections, and guide stakeholders through the purchasing process to successfully secure contracts and renewals.
• Pipeline Management: Build and maintain a robust sales pipeline within Salesforce, accurately forecasting opportunities and reporting on progress against sales targets.
• Travel/Customer Facing: 60%

ABOUT YOU

• 5+ years field sales experience
• Has sold at an institutional level ie: library / academic/ clinical / information market.
• Demonstrated ability to manage complex sales cycles, proven track record in solution sales, subscription-based content or technology is highly preferred
• Demonstrated experience engaging C-Suite or selling at an institutional level, i.e.: clinical / information market.
• Education Level: Bachelor degree or above
• Strong business development and solution-selling capability with a focus on new business growth.
• Ability to develop and execute effective territory and account strategies.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong negotiation skills with the ability to manage objections and close opportunities.
• Proven ability to build relationships with clinical, operational, executive, procurement, and IT stakeholders.
• Highly organised with strong pipeline management, forecasting, and CRM discipline.
• Self-motivated, results-driven, and able to work independently and collaboratively.
• Adaptable and confident delivering customer engagements both virtually and in person.

Highly Desirable:

• Deep working knowledge of CRM tool & excellent IT skills (Office/CoPilot)
• Knowledge of Health/Hospital sector and/or Publishing/Information industry
• Experience with SaaS Sales:  Understanding of navigating budget, IT and procurement for new products ideally in healthcare.
• Experience negotiating complex sales such as consortia or government tenders.

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com.

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

We care for our people and as a part of that we offer:

• Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.