Jobs at Wolters Kluwer

Own customer retention across an assigned portfolio by identifying churn risks, leading renewal and save conversations, negotiating commercially, and developing recovery plans. Analyze customer health, usage, engagement, renewal, and commercial data to prioritize interventions and provide churn insights. Build relationships with senior stakeholders, maintain retention forecasting, develop playbooks, and collaborate with Sales, Customer Success, Product, Support, and Finance to improve adoption and recurring revenue.

Drive new business acquisition and strategic account growth for the Ovid medical research portfolio across Australia and New Zealand. Develop territory and account strategies, engage institutional decision-makers, deliver presentations and demonstrations, negotiate contracts and renewals, and manage Salesforce pipelines and forecasts. The role requires solution-based selling to academic, healthcare, government, and research organizations, with 60% customer-facing travel.