Account Manager (Expression of Interest)

This is an expression of interest, not a live vacancy.

We're growing quickly, and new opportunities open up regularly. If you're interested in joining CreditorWatch as an Account Manager in the future, we'd love to hear from you.

By applying, you'll join our Talent Pool. When the right opportunity comes along, we'll be in touch to chat about whether it's a great fit for both of us.

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

CreditorWatch launched in 2010. AFR named us one of its Top 10 Best Places to Work, and Great Place to Work certified us consecutively from 2022 to 2025.

We saw significant growth in FY26 and that's not about to change. We continuing to scale at pace, making this the perfect time to join CreditorWatch.

Empower Australian businesses to trade confidently with their customers.

We aim to be number one in our industry by delivering unique data insights and innovative products.

As an Account Manager, you’ll play a critical role in driving Net Revenue Retention (NRR) across an existing portfolio of Clients using our Collect product, within the VIC Region.

Owning commercial outcomes post-sale for Collect customers, you'll focus on contract renewals, value-led upsell, and product adoption, ensuring customers realise ongoing value from CreditorWatch’s solutions while strengthening long-term retention and new product adoption. You'll aim to proactively demonstrate how CreditorWatch continues to benefit businesses.

Once you find your feet in the role, you’ll need to implement various account management strategies focusing on the upselling and cross-selling of existing and new products, training, support and regular check-ins and contact.

These roles offer hybrid working conditions out of Melbourne CBD office.

Some of your responsibilities include and are not limited to:

• Identify, negotiate and close new business opportunities within an existing portfolio of approximately 160 customers + up to 20 new clients per month, to drive net growth of your customer portfolio.
• Own new customer set-up, onboarding, adoption and ongoing training of new users and existing customers
• Own contract renewals, including renewal conversations, pricing discussions and contract execution.
• Cultivate and maintain strong relationships with customers – understanding their needs and goals to provide tailored solutions, clearly articulating product value with our Collect product.
• Responding to customers' needs and requirements in a timely fashion.
• Maintaining correct and updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving process.
• Stay informed about industry trends and market conditions and share with customers to position the company as a strategic partner.
• Maintaining strong CRM hygiene to support accurate forecasting of renewals and expansion activity. 

To be successful in the role, you’ll ideally have at least 3+ years sales experience as an Account Manager within the tech/ SaaS space, managing a portfolio of 100 - 200 customers.

You’ll take a relationship-focused approach with customers, showcasing your amazing problem solving, active listening and communication skills. Experience working in shorter sales-cycles of 2 weeks and under would be a huge advantage.

You’ll build a strong understanding of CreditorWatch’s products and communicate their value to customers, helping you achieve positive outcomes.

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us—we’ve got you!

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community, this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees performance-based bonuses. Our employees may also gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether it’s pasta-making, sailing classes, touch footy, winery tours, go-karting or relaxing on the company boat (yeah… we own a boat), these monthly team-building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services, from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us, and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt, both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

We’ll add your application to our Talent Pool. This is not an application for a currently open position, and you may not hear from us immediately. If a suitable opportunity becomes available, our team may contact you to discuss the role and the recruitment process.

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthdays and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.