Account Manager - Australia

Nivoda is the operating system for the global jewellery industry — a B2B marketplace connecting jewellery retailers with the world’s best suppliers of natural diamonds, lab-grown diamonds, gemstones, melee and finished jewellery. We operate in 70+ countries and transact over $300M annually, and we’re just getting started: the industry we serve is worth $350B and still largely runs on phone calls, spreadsheets and handshakes. We’re changing that.

Nivoda was born out of a simple frustration: trading diamonds and jewellery was slow, opaque and inefficient. Buyers couldn’t access global supply. Suppliers couldn’t reach global demand. Our mission is to give every jewellery business — regardless of size or location — the access, tools and service to compete and grow.

You’ll join our APAC commercial team, reporting into our GM for North America & APAC. We’re remote-first, low-hierarchy, and we move fast. In Australia and New Zealand you’ll work hand-in-hand with our local Account Executive, who wins and ramps new customers before handing them to you to keep and grow.

We’re hiring our first dedicated Account Manager for Australia & New Zealand. You’ll own our existing ANZ customer base — every retailer that has ramped past their first months on Nivoda — and your job is simple to state and hard to do: keep them, grow them, and make Nivoda their first call for everything they buy. You’ll be measured on the retention and growth of your book, not on new logos. New business stays with our AE; the book is yours.

• Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact

• Protect and grow net revenue retention across your book — spot churn risk early and act on it

• Grow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee, gemstones and finished jewellery

• Reactivate lapsed and declining accounts with structured win-back plays

• Run regular business reviews with your top accounts — pricing, stock, service, growth plans

• Take clean handoffs from the AE as newly won customers finish ramping

• Work with our operations, support and finance teams to resolve customer issues fast — deliveries, returns, QC, credit

• Keep Salesforce accurate: activity, account health and revenue outlook for your book

• Feed customer and market insight back into the business to shape product, pricing and supply

• Occasionally represent Nivoda at trade fairs and industry events across AU & NZ

• 3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target

• A track record of retaining and growing existing accounts — not just closing new ones

• Commercial sharpness: comfortable talking margin, pricing and stock with business owners

• Organised and self-directed — you can run a large book remotely without day-to-day management

• Strong CRM discipline (Salesforce or similar)

• Based in Australia with full working rights, able to cover AU & NZ time zones

• Excellent written and spoken English

• Experience in jewellery, diamonds, watches or luxury goods

• Marketplace, wholesale or trading business background

• Experience selling to SMB owner-operators

• Comfort with data — building your own account views in spreadsheets or BI tools

Nivoda is collaborative, ambitious and growing fast. We give people real ownership early, back them to make decisions, and invest in continuous learning. You’ll have a direct line to leadership and a visible impact on how a whole region performs.

• 🕐 Flexible working hours and a vibrant company culture

• 🌍 Remote work

• 📈 Opportunities for growth and learning

• 🏖️ Unlimited holiday allowance

• 🚀 The chance to join during an exponential expansion phase

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts, don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

This is a full time, permanent position in Australia. Unfortunately, we are unable to offer sponsorship at this time.

If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.