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Fintech • Software • Financial Services
The Senior QA Automation Engineer designs and develops automated test suites for web applications, ensuring quality and reliability across complex systems, while collaborating with cross-functional teams.
Top Skills:
CypressGraphql ApisJavaScriptNode.jsPlaywrightRestful ServicesSeleniumTypescript
Fintech • Financial Services
The Fraud & Claims Operations Representative role involves reviewing account activity, supporting customer claims, conducting research, and providing updates while delivering exceptional service in a call center environment.
Fintech • Financial Services
This role leads strategic execution across business functions in the Philippines, focusing on improving processes, managing teams, and ensuring effective operations aligned with enterprise goals.
About the Unit:
Crossborder Unit focuses on handling the challenges presented by international shipping from Regional Partnerships Office, China Sales Office, and Export Services. The Unit handles the intricate paperwork, customs regulations, and potential delays that arise when moving goods across borders. This unit also ensures smooth transit by working closely with customs agencies, managing international documentation, and keeping on top of ever-changing import/export rules.
About the Job:
The Account Executive’s (AE) responsibility is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter - the AE will be who the clients will reach out to, and is in the best position to assist them.
Main Duties
- Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
- Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language
- Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
- Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
- Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
- Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
- First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
- Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
Qualifications
- Analytical skills, marketing skills, excellent interpersonal skills
- At least 3 year of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Must be able to present information to clients and address business concern of the said client
- With relevant product or industry knowledge specifica;y IMport, customer clearance, warehouse management
- Experience in logistics or e-commerce industries is preferred
- Proficient in Microsoft Office Suite
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
