Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
ABOUT THE ROLE
The Account Director at Hogarth is a critical role that ensures all of Hogarth's Content Production engagements with clients are effective, profitable and harmonious.
The role is responsible for client relationships, maintaining oversight of the client team and building relationships with relevant stakeholders.
With sound understanding of content and production, the Account Director contributes to change management, ensuring smooth operations of Hogarth’s business with clients in their remit, while delivering alignment to budgets and established Ways of Working.
At their core, the Account Director will have a proven track record of effective client management, have knowledge of industry best-practice, be operationally sound and have strong commercial acumen.
Reporting lines and key stakeholders
This role reports to the Managing Director, and will actively collaborate with key stakeholders across the Creative & Content Studios departments
WHAT YOU'LL DO
- Oversee the content production team responsible for local adaptation and roll-out of global integrated and social communications content for some of the world's largest global beauty brands
- Establish strong relationships with both internal and external / Client stakeholders, ensuring perceptions and expectations at set at a high level
- Act as point of contact for escalation for both the client as well as the local & regional agency teams, resolving problems quickly and communicating effectively
- Work on adaptation campaign works in collaboration with the relevant departments
- Action new business opportunities (under direction of MD), and ensure business operations are managed smoothly
- Work closely with Country Lead on client financials, including forecasting, budgeting, cost estimates and retainer reconciliation
- Develop and maintain understanding of all agency & client contractual obligations, commercial arrangements and SLAs
- Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of primary client & agency stakeholders
- Champions an effective client / agency relationship at all levels of stakeholder engagement
WHAT YOU'LL BRING
- Experience working in a client management focused role within advertising or content/production environments, likely to have at least 5 years experience
- Interest and/or experience in managing advertising and communications projects for brands in the beauty and skincare brand category
- Knowledge of client business operations and change management highly desirable
- Knowledge of new business process and activities desirable
- Focus on continuous improvements, delivering excellent quality and high levels of customer service
- Strong understanding of production processes across integrated and social advertising
- Commercial acumen
- Effective negotiation and problem-solving skills
- High levels of attention to detail and an eye for producing quality work
- Comfortable working under pressure and to tight deadlines
Inclusion & Impact
Please contact [email protected] if you need the job advert or form in another format.
Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please contact [email protected] if you need the job advert or form in another format.
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Hogarth Melbourne, Victoria, AUS Office
120 Bertie St, Port, Melbourne, Victoria , Australia, 3207
