Provides L3 technical support for strategic federal customers in secure environments. Responsibilities include resolving escalated product, network, deployment, and configuration issues; conducting log, traffic, packet capture, browser trace, and root-cause analysis; managing customer cases and remote troubleshooting sessions; and collaborating with Engineering and Product teams on defects and improvements.

Leads a public sector sales region by hiring, developing, and coaching enterprise Account Executives; executing territory and account plans; driving pipeline growth, renewals, and customer satisfaction; managing forecasts and sales processes; and shaping complex deals with customers, partners, and cross-functional teams.

Provides L3 technical support for strategic federal customers in secure, compliance-sensitive environments. Troubleshoots complex product, network, deployment, and configuration issues; performs log, traffic, packet capture, browser trace, and root-cause analysis; manages escalations; supports customers through calls and remote sessions; and collaborates with Engineering and Product teams on defects and improvements.