Jobs at Zip

Drive enterprise SaaS sales from prospecting through close, acting as a trusted advisor and product consultant. Learn and demonstrate Zip’s procurement platform, build relationships with enterprise buyers, manage value-based sales cycles, prospect through BDR and marketing leads, and help develop sales processes and team culture in a high-growth startup.

Own and manage marketing-sourced leads from campaigns, events, webinars, and content syndication. Develop leads through nurture campaigns, create opportunities for the revenue team, and act as a liaison between sales and marketing. Build product expertise, communicate Zip’s value to prospects, recommend go-to-market experiments, and support content and industry education. The role requires strong communication, organization, adaptability, analytical thinking, and goal orientation.

Serves as the highest technical escalation point for enterprise customers, diagnosing complex issues across integrations, workflows, APIs, identity systems, and customer environments. Reproduces and triages bugs, partners with Engineering and Product, improves escalation processes, strengthens documentation, and supports customer-facing teams. Uses logs, observability tools, payloads, and debugging utilities to resolve issues and identify systemic improvements.

Lead onboarding and end-to-end implementation of Zip’s procurement platform for new customers. Responsibilities include gathering requirements, configuring procurement processes, training stakeholders, managing implementation projects, collaborating with product and engineering teams, setting customer expectations, and improving post-sales processes to accelerate time to value.

As a Commercial Account Executive at Zip, you will leverage your sales expertise to manage BDR leads, develop customer relationships, and become a product expert, while helping shape the sales process in a fast-paced startup environment.

Manage marketing-sourced leads from webinars, events, content syndication and other campaigns. Nurture historic leads, run sequences, and create qualified opportunities for sales. Serve as a liaison between sales and marketing, become a product expert, run GTM experiments, and educate stakeholders on content and industry trends.

Serve as the final technical escalation for Support, diagnose and reproduce complex issues across integrations and workflows, partner with Engineering and Product, improve escalation pathways and documentation, analyze logs/observability, and support enterprise customers with integrations, SSO, and ERP systems.

Lead onboarding and implementation for new enterprise customers, ensuring effective use of the product and managing ongoing project requirements. Collaborate with product teams and improve post-sales processes.