Teams at Zip Co

Lead vision, strategy and roadmap for Zip's mobile and web customer experience. Manage a team of Product Managers, partner with Engineering, Design, Data/AI and Marketing, champion AI-enabled personalization, drive experimentation and analytics to improve engagement, retention and customer lifetime value, and deliver cohesive, secure, scalable digital experiences.

Provide L2/3 operational support for enterprise IT platforms, endpoints and infrastructure. Engineer, maintain and automate Microsoft, Apple and cloud workplace technologies; monitor system health, resolve incidents, implement long-term fixes, document standards, run projects and mentor junior analysts while partnering with security and People Ops.

Design, build and scale production-ready AI capabilities and applications using Python and modern cloud tech. Collaborate with cross-functional teams to deliver secure, observable, and responsible AI solutions, mentor engineers, drive architecture decisions, and ensure operational excellence across AI platforms.