Teams at Zip Co

Own Zip’s Expected Credit Loss and loss forecasting processes, including monthly production, quarterly parameter monitoring, methodology, scenario and variance analysis, back testing, controls, automation, and audit support. Analyze portfolio performance, delinquency, and write-offs to produce clear recommendations for Credit Risk and Finance stakeholders. Improve data governance, analytical code, forecast accuracy, and explainability while supporting bad debt initiatives and exploring AI-enabled improvements.

Own commercial intelligence and performance management across Customer & Revenue. Build KPI frameworks, reporting cadences, forecasts, strategic models, scenario analyses, and executive narratives that guide prioritization and investment. Investigate performance trends, risks, and growth opportunities; define measurement approaches; improve data quality; and influence senior stakeholders across Commercial, Data, Marketing, Product, and Finance.

Provide L2/3 operational support for enterprise IT platforms, endpoints and infrastructure. Engineer, maintain and automate Microsoft, Apple and cloud workplace technologies; monitor system health, resolve incidents, implement long-term fixes, document standards, run projects and mentor junior analysts while partnering with security and People Ops.