Jobs at Zip Co

Provide L2/3 operational support for enterprise IT platforms, endpoints and infrastructure. Engineer, maintain and automate Microsoft, Apple and cloud workplace technologies; monitor system health, resolve incidents, implement long-term fixes, document standards, run projects and mentor junior analysts while partnering with security and People Ops.

Own the vision, strategy, roadmap, and delivery of Zip’s Agentic Commerce and Tokenisation products. Lead experimentation across AI-led shopping and agent-initiated payments, validate opportunities, and develop secure customer-facing capabilities. Partner with merchants, payment providers, platforms, networks, and internal Engineering, Design, Data, Risk, Fraud, Compliance, and Payments teams. Define OKRs, use data to guide prioritization, manage risk, and drive commercial growth through emerging commerce channels.

Design, build and operate scalable security platforms for cloud and endpoints. Integrate and automate security tooling into CI/CD and cloud environments using IaC, APIs and scripting. Tune detections, implement guardrails and define security baselines while partnering with DevOps and platform teams to evolve Zero Trust and improve detection quality.

Manage and grow a portfolio of strategic merchant partners across Victoria through account planning, relationship building, data-driven insights, in-person training, commercial negotiations, performance analysis, and cross-functional collaboration to drive revenue, adoption and long-term partnerships.

Lead strategy, roadmap and delivery for customer engagement and digital foundations products. Embed AI-enabled features, drive self-service and retention, partner with Engineering and Design, use data and experimentation to validate opportunities, manage risk and governance, and align stakeholders to deliver secure, scalable web and mobile experiences.