Teams at Xplor Technologies

Leads the software onboarding team responsible for customer implementations, migrations, and offboarding across Xplor Education products. The role manages team performance, capacity, priorities, customer outcomes, process improvements, stakeholder coordination, complex onboarding projects, and KPI reporting. It partners with Sales, Product, Customer Success, and Billing to improve handoffs, resolve issues, increase adoption, and support scalable onboarding strategy.

Lead the software implementation team responsible for customer onboarding, migration, and offboarding across Xplor Education products. Coach team members, manage capacity and delivery, improve onboarding processes, coordinate complex implementations, resolve cross-functional issues, monitor KPIs and customer feedback, and support scalable onboarding strategy.

Own strategic enterprise customer portfolios, build executive relationships, lead account and success planning, drive retention and renewals, identify expansion opportunities, manage escalations, and coordinate migrations, adoption, change management, and digital transformation initiatives. Partner cross-functionally with Product, Engineering, Sales, Support, and Operations while maintaining customer forecasts and plans in Salesforce.