Articles about Xero

Xero's Customer Experience Specialist provides 24/7 support, troubleshooting queries from small business owners, accountants, and bookkeepers both via email and phone. Responsibilities include investigating and responding to customer cases, enhancing customer satisfaction, and capturing feedback for service improvements.

The Customer Experience Specialist at Xero provides support to small businesses and accountants, resolving queries and enhancing customer satisfaction. You will work collaboratively with the team to ensure exceptional service and contribute to improving the Xero accounting application.

The Partner Development Team Lead will lead a team of Partner Development Representatives, focusing on onboarding new Xero partners, driving performance, fostering teamwork, and ensuring the achievement of key program milestones. Responsibilities include motivating team members, providing operational support, collaborating with internal stakeholders, and maintaining effective processes to support partners' growth.