Teams at Wycliffe Bible Translators USA

Lead and build a Tier 1 global helpdesk for Paratext, managing a small team to triage, route, and resolve tool-level support for PT9, PT10 and the Paratext Registry. Coordinate with engineering, product, and Tier 2 partners, track support patterns, and maintain accountable response times while supporting a distributed user base.

Coordinate distributed software teams and field trials across the product lifecycle. Manage schedules, dependencies, budgets, and stakeholder communications; produce reports for leadership and funders, align roadmaps with language programs, deploy process systems, and support Agile integration.

The Senior Back-End Developer builds and maintains server-side operations for cloud solutions, collaborating with teams to deliver software, support users, and document features.