Teams at Upwind Security

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role serves as the primary customer contact while advocating for customer needs across Product Management and Technical Support.

As a Technical Support Specialist, you will troubleshoot and resolve technical issues, document solutions, and enhance customer satisfaction through necessary support efforts.