Teams at UP Education

Provides frontline technical support for Moodle, RTO Manager, classroom technologies, and student management systems. Responsibilities include configuring Moodle courses, maintaining student results and records, resolving Jira tickets, troubleshooting digital learning platforms, assisting staff and students, facilitating training workshops, and contributing to system integration and continuous improvement.

Coordinates the Bachelor of Community Services program, supports academic staff, drives curriculum and teaching quality, monitors course performance, and promotes student outcomes. The role also contributes to academic governance, quality assurance, accreditation requirements, and stakeholder engagement with students, academics, and industry. Applicants must hold a relevant master’s degree, have at least three years of Community Services industry experience, and possess higher education coordination or academic leadership experience.

Manage and optimize student and business systems, ensuring accurate, compliant student data and reliable system functionality. Coordinate with internal teams and vendors to resolve issues and implement enhancements. Produce operational, management, and regulatory reports, including Power BI dashboards, and support TCSI and QILT submissions. Maintain documentation, user guides, and reporting fields while identifying discrepancies and trends. Train staff and provide practical guidance on systems and processes.