Jobs at Transurban

Lead valuation, financial modelling and analysis to support strategic investment, financing and capital strategy for major infrastructure projects. Prepare Board and executive papers, support audits, ARA processes, post-implementation reviews, and stakeholder engagement to inform investment decision-making and group financial metrics.

Handle escalated customer complaints via phone and email, investigate complex cases end-to-end, coordinate with internal teams and external partners, apply authorised remedies, identify systemic issues, and provide clear written and verbal updates to achieve fair outcomes while improving processes.

Provide empathetic, specialist hardship support in a contact centre: manage end-to-end hardship cases, assess financial circumstances, negotiate compliant payment plans, de-escalate sensitive matters, meet SLAs, and collaborate with internal and external partners to improve processes.

Lead design and delivery of integration solutions connecting customer, tolling, billing, and digital platforms. Translate architecture into execution-ready designs, guide teams on integration patterns (APIs, event-driven), promote AWS, microservices, Java best practices, and support operational readiness, CI/CD, and secure payment integrations while collaborating with architects, delivery teams, and stakeholders.