Teams at Ticketmaster

Monitors Fan Support workstreams, RPA queues, contact trends, automation performance, and operational disruptions. Analyzes volumes, CSAT, FCR, and contact-center data to identify process improvements and reduce unnecessary customer contact. Maps and tests automations, coordinates with technical and internal teams, supports technology projects, communicates operational performance, and recommends solutions to improve fan and client experiences.

Supports music marketing campaigns for Ticketmaster, Moshtix, and Universe by creating website, email, social, and B2B content; executing paid social and performance marketing; managing campaign assets, landing pages, timelines, and reporting; and analyzing results. The role collaborates with internal teams, clients, and industry partners to drive ticket sales and deliver time-sensitive campaigns.

Manages and grows Ticketmaster’s sports and stadia client portfolio across Australia. Responsibilities include account retention, contract renewals, client relationship management, revenue growth, upselling, new business development, sales forecasting, proposal and RFP participation, service-level monitoring, client presentations, and coordination with internal teams. The role requires interstate travel, event attendance, occasional weekend work, Salesforce maintenance, budget management, contract negotiation, and delivery of high-quality client support.