Teams at Thomson Reuters

Own post-sale lifecycle for a portfolio of strategic enterprise accounts across ANZ. Develop and execute success plans, lead executive and quarterly business reviews, drive product adoption and retention, identify expansion opportunities, monitor customer health, coordinate internal teams, capture customer insights in Salesforce, and build executive relationships to increase renewals and advocacy.

Own customer outcomes for AI legal solutions across Australian law firms and corporate legal departments. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, renewals, and expansion opportunities. Build executive relationships, coordinate cross-functional issue resolution, support trials and proofs of concept, and communicate customer insights to product, sales, and marketing teams.

Drive new business across corporate legal departments, legal operations teams, enterprise stakeholders, and law firms in Australia. Responsibilities include outbound prospecting, pipeline generation, consultative discovery, product demonstrations, solution positioning, new-logo acquisition, upselling, cross-selling, and supporting complex sales pursuits. The role serves as a legal technology specialist, collaborates with sales and customer success teams, and contributes to retention, sales strategy, and improved digital engagement processes.