Teams at Thomson Reuters

Own post-sale lifecycle for a portfolio of strategic enterprise accounts across ANZ. Develop and execute success plans, lead executive and quarterly business reviews, drive product adoption and retention, identify expansion opportunities, monitor customer health, coordinate internal teams, capture customer insights in Salesforce, and build executive relationships to increase renewals and advocacy.

The Customer Success Manager will manage a portfolio of clients, focusing on retention, satisfaction, product adoption, and building strong relationships with key stakeholders.