Teams at Thomson Reuters

Own customer outcomes for AI legal solutions across Australian law firms and corporate legal departments. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, renewals, and expansion opportunities. Build executive relationships, coordinate cross-functional issue resolution, support trials and proofs of concept, and communicate customer insights to product, sales, and marketing teams.

Researches, writes, edits, and maintains practical Australian data privacy and cybersecurity legal content. Tracks legal and market developments, collaborates with legal professionals and industry groups, and supports Thomson Reuters’ AI-powered legal solutions and internal editorial tools. The role also contributes specialist legal expertise to product, technology, sales, and marketing teams while ensuring content is accurate, practical, current, and customer-focused.

Own post-sale lifecycle for a portfolio of strategic enterprise accounts across ANZ. Develop and execute success plans, lead executive and quarterly business reviews, drive product adoption and retention, identify expansion opportunities, monitor customer health, coordinate internal teams, capture customer insights in Salesforce, and build executive relationships to increase renewals and advocacy.